Method and system for handling a queued automatic call distributor call
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United States of America Patent
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-
Dec 8, 2009
Grant Date -
Mar 29, 2007
app pub date -
Sep 20, 2005
filing date -
Sep 20, 2005
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method for handling a queued automatic call distributor call includes receiving a call from an endpoint of a caller over a first connection. The call comprises a request for service. The method includes connecting the call to an automatic call distributor through a second connection and determining that the call is queued. The method includes terminating the first connection with the caller and receiving an indicator to reestablish a connection with the caller. The method also includes reestablishing a connection with the caller.
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