System and method for electronic communication management
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United States of America Patent
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Jan 5, 2010
Grant Date -
Dec 16, 2004
app pub date -
May 5, 2004
filing date -
Jan 3, 2001
priority date (Note) -
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status (Latency Note)
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Abstract
A system and method for classifying text includes a pre-processor, a knowledge base, and a statistical engine. The pre-processor identifies concepts in the text and creates a structured text object that contains the concepts. The structured text object is then passed to a statistical engine, which applies statistical information provided in nodes of a knowledge base to the structured text object in order to calculate a set of match scores, each match score representing the relevance of the text to an associated one of a plurality of predefined categories. The pre-processor may be implemented in the form of an interpreter which selects and executes a script that includes language- and scenario-specific instructions for performing linguistic and semantic analysis of the text.
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