US Patent No: 7,657,013

Number of patents in Portfolio can not be more than 2000

Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail

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Abstract

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A method and apparatus are described for ensuring a real-time connection between users and selected service providers using voice mail. The system enables seekers of a wide array of services to select, contact, converse, and pay for a service provider using a communications device such as the telephone. A seeker locates a service provider by providing the name of a profession, which is recognized by the system's software. Once a service provider is selected, the system connects the seeker with the service provider for a live conversation. However, during service provider unavailability, the system enables the seeker to leave a voice mail message for the service provider and reconnects the user and service provider once the message is reviewed by the service provider. The system automatically bills the seeker for the time spent conversing with the service provider and compensates the service provider.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
YELLOWPAGES.COM LLCGLENDALE, CA153

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Faber, Scott San Francisco, US 152 4213
Lurie, Steven San Francisco, US 13 389
Van, der Linden Sean San Francisco, US 134 3190

Cited Art Landscape

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5,734,961 Method and apparatus for transmitting information recorded on information storage means from a central server to subscribers via a high data rate digital telecommunications network 234 1995
 
SUPERMEDIA LLC (1)
2005/0065,811 Business rating placement heuristic 62 2004
 
FINANCIAL NEW NETWORK, INC. (1)
4,677,434 Access control system for transmitting data from a central station to a plurality of receiving stations and method therefor 274 1984
 
MATTHEW S. DEARMEY, ESQ. (1)
2001/0029,482 Online mortgage approval and settlement system and method therefor 141 2001
 
SOVERAIN SOFTWARE LLC (1)
5,715,314 Network sales system 1309 1994
 
ALPHANET HOSPITALITY SYSTEMS INC. (1)
5,619,725 Method for auxiliary software providing instruction for facsimile modem to simulate a telephone communication while connecting to store and forward computer to receive communication 59 1994
 
TWINTECH E.U. II, LIMITED LIABILITY COMPANY (2)
5,812,769 Method and apparatus for redirecting a user to a new location on the world wide web using relative universal resource locators 330 1995
5,819,285 Apparatus for capturing, storing and processing co-marketing information associated with a user of an on-line computer service using the world-wide-web. 296 1995
 
SIGHTSOUND.COM INCORPORATED (1)
5,675,734 System for transmitting desired digital video or audio signals 372 1996
 
BELL ATLANTIC NETWORK SERVICES, INC. (1)
5,701,419 Telecommunications service creation apparatus and method 78 1994
 
The Cooper Union for the Advancement of Science and Art (1)
5,774,534 Context-based transactions using broadcast advertising 220 1997
 
MIVA, INC. (2)
2003/0220,866 System and method for pay for performand advertising in general media 220 2002
2004/0162,757 System and method for pay for performance advertising having biddable advertising units utilizing rotating routing to advertiser websites 59 2003
 
Telecue Systems (1)
4,645,873 Transactional telecommunication system 171 1985
 
NEUSTAR INFORMATION SERVICES, INC. (1)
5,901,214 One number intelligent call processing system 223 1996
 
Teledebit, L.P. (1)
5,469,497 Networked interactive call management subsystems with prevention of simultaneous use of a single account number 174 1994
 
HITACHI, LTD. (1)
5,809,119 Communication method of supplying information in intelligent network and apparatus therefor 64 1996
 
ON-Q TELECOM SYSTEMS CO., INC. (1)
6,504,920 Method and system for initiating conversations between callers having common interests 56 2000
 
LOCAL CORPORATION (1)
2003/0225,682 Competitive bidding in an EDA advertising system 63 2003
 
AT&T INTELLECTUAL PROPERTY I, L.P. (2)
5,794,221 Internet billing method 380 1995
6,813,346 System and method for selecting a destination number upon receiving a dialed number from a calling party 38 1998
 
First Marketrust Intl. (1)
5,537,314 Referral recognition system for an incentive award program 765 1995
 
APPLE INC. (3)
5,915,214 Mobile communication service provider selection system 274 1995
6,167,449 System and method for identifying and locating services on multiple heterogeneous networks using a query by type 225 1997
6,484,148 Electronic advertising device and method of using the same 403 2000
 
GOOGLE TECHNOLOGY HOLDINGS LLC (6)
6,269,336 Voice browser for interactive services and methods thereof 522 1998
6,385,583 Markup language for interactive services and methods thereof 151 2000
6,470,317 Markup language to allow for billing of interactive services and methods thereof 59 2000
6,493,671 Markup language for interactive services to notify a user of an event and methods thereof 132 2000
6,493,673 Markup language for interactive services and methods thereof 80 2000
6,539,359 Markup language for interactive services and methods thereof 178 2000
 
COPY A PRO, LLC (1)
6,461,162 Method for creation of a center for athletic performance enhancement 24 2000
 
APPLE COMPUTER, INC. (2)
6,028,601 FAQ link creation between user's questions and answers 206 1997
2004/0199,494 Method and apparatus for tagging and locating audio data 60 2003
 
Vermeer Technologies, Inc. (1)
5,819,092 Online service development tool with fee setting capabilities 577 1997
 
ENERGY, UNITED STATES DEPARTMENT OF (1)
5,574,781 Translation indicator for database-queried communications services 59 1994
 
BLOCK PATENTS, INC. (1)
5,960,416 Real time subscriber billing at a subscriber location in an unstructured communication network 215 1997
 
DISNEY ENTERPRISES, INC. (5)
5,751,956 Method and apparatus for redirection of server external hyper-link references 346 1996
5,870,546 Method and apparatus for redirection of server external hyper-link reference 246 1997
6,189,030 Method and apparatus for redirection of server external hyper-link references 192 1998
6,466,966 Method and apparatus for redirection of server external hyper-link references 84 2000
6,859,833 Method and apparatus for redirection of server external hyper-link references 84 2002
 
KABUSHIKI KAISHA TOSHIBA (2)
5,182,769 Telephone set having a volatile memory 25 1990
5,832,523 Archiving device and data file server using data file recorded in division over recording media 72 1996
 
USA*USA*USA, LLC (1)
6,757,364 Voice-activated telephone directory 45 2002
 
Clinical Decision Support, LLC (2)
2001/0012,913 Disease management system and method including correlation assessment 69 2001
2004/0249,778 Computerized medical diagnostic and treatment advice system and method including mental status examination 43 2004
 
Bell Telephone Laboratories, Incorporated (4)
4,313,035 Method of providing person locator service 460 1980
4,577,065 Meet-me conference arrangement 102 1983
4,850,007 Telephone toll service with advertising 315 1987
4,969,185 Automated booking of telecommunications calls 72 1989
 
Jingle Networks, Inc. (2)
7,212,615 Criteria based marketing for telephone directory assistance 60 2002
2006/0171,520 Telephone search supported by keyword map to advertising 45 2005
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (8)
4,631,428 Communication interface connecting binary logic unit through a trinary logic transmission channel 82 1984
5,347,632 Reception system for an interactive computer network and method of operation 1086 1989
5,319,542 System for ordering items using an electronic catalogue 613 1990
5,644,715 System for scheduling multimedia sessions among a plurality of endpoint systems wherein endpoint systems negotiate connection requests with modification parameters 127 1994
5,615,213 Message transmission using out-of-band signaling channel 76 1995
6,771,760 Callback imitation as incoming calls 55 1999
2003/0061,094 Service discovery in a network of automatic product/service dispensing machines 50 2001
2003/0112,944 Identifying relevant scheduling events for a call 31 2001
 
ADVANCED MICRO DEVICES, INC. (1)
5,619,148 Digital variable in-lock range phase comparator 106 1995
 
NICE-SYSTEMS LTD. (1)
2004/0193,740 Content-based storage management 38 2004
 
DANISH INTERNATIONAL, INC. (1)
5,339,358 Telephone keypad matrix 86 1992
 
AT&T IPM CORP. (2)
5,689,553 Multimedia telecommunications network and service 401 1993
5,459,779 Method for switching telephone calls to information service providers 79 1994
 
ANGEL LTD. (1)
5,651,058 Hotel interactive communication apparatus 61 1996
 
EGGHEAD.COM, INC. (1)
5,835,896 Method and system for processing and transmitting electronic auction information 950 1996
 
MEGAXESS AKTIEBOLAG (1)
5,557,677 Method and arrangement for communication of information 69 1994
 
FUJITSU LIMITED (4)
5,483,352 Computer able to link electronic mail functions with telephone functions 125 1993
5,819,267 Know-how management apparatus, and method 73 1996
5,937,390 On-line advertising system and its method 214 1996
2001/0032,247 Additional value appended e-mail selecting apparatus, transmitting apparatus, transmitting/receiving system and methods of selecting and transmitting/receiving the same 39 2001
 
TELECOMMUNICATIONS OF COLORADO, INC. (1)
5,589,892 Electronic television program guide schedule system and method with data feed access 958 1995
 
GENEVA BRANCH OF REUTERS TRANSACTION SERVICES LIMITED (1)
5,924,082 Negotiated matching system 704 1995
 
AT&T INTELLECTUAL PROPERTY II, L.P. (1)
6,173,279 Method of using a natural language interface to retrieve information from one or more data resources 258 1998
 
AT&T MOBILITY II LLC (1)
2005/0245,241 Mobile advertising and directory assistance 263 2005
 
NIPPON TELEGRAPH AND TELEPHONE CORPORATION (1)
4,741,025 Speech additive distribution equipment for conferencing system 68 1986
 
SPECTEL OPERATIONS LIMITED (1)
5,841,763 Audio-video conferencing system 174 1995
 
Wang Laboratories, Inc. (1)
4,751,669 Videotex frame processing 88 1985
 
V-ONE CORPORATION (1)
5,590,197 Electronic payment system and method 854 1995
 
CLARIA CORPORATION (1)
2005/0086,104 Delivery of advertising to telephone users 48 2003
 
Surf Communication Solutions Ltd. (1)
2004/0196,833 Distributed gateway for combined communication services 48 2004
 
LOCAL.COM LTD. (3)
2003/0223,565 Enhanced directory assistance services in a telecommunications network 60 2003
2006/0095,343 Methods and systems for a dynamic networked commerce architecture 50 2005
2006/0166,655 Methods and system for enhanced directory assistance using wireless messaging protocols 39 2006
 
MOTOROLA SOLUTIONS, INC. (1)
5,325,424 Method of automatically establishing a communication path between two devices 80 1993
 
QUIXI, INC. (1)
6,404,884 Personalized assistance system and method 141 1999
 
FutureVision of America Corp. (1)
5,946,646 Interactive advertising system and device 236 1996
 
JPMORGAN CHASE BANK, N.A. (1)
6,067,561 Electronic mail notification system and method within a hybrid network that transmits notifications via a continuous, high-speed channel 202 1997
 
2PM TECHNOLOGIES LIMITED (1)
2005/0076,100 SMS messaging 35 2004
 
MICROSOFT TECHNOLOGY LICENSING, LLC (5)
5,893,077 Method and apparatus for generating and collecting a billing event object within an on-line network 245 1995
6,470,181 Method and apparatus for simultaneous text and audio for sponsored calls 103 1998
6,434,527 Signalling and controlling the status of an automatic speech recognition system for use in handsfree conversational dialogue 56 1999
6,510,417 System and method for voice access to internet-based information 360 2000
6,910,159 System and method for gathering and automatically processing user and debug data for mobile devices 23 2002
 
MILLER ASSET, LLC (1)
7,046,782 Telephone call control system and methods 36 2003
 
Konica Corporation (1)
5,453,352 Silver halide color photographic light-sensitive material 41 1995
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (2)
6,130,933 Apparatus and methods for coordinating telephone and data communications 197 1996
6,259,774 Apparatus and methods for coordinating telephone and data communications 72 2000
 
QUALCOMM INCORPORATED (1)
6,542,732 System and method for use of dual-tone multi frequency signals in a wireless communication system 17 1999
 
VERIZON PATENT AND LICENSING INC. (9)
5,436,957 Subscriber control of access restrictions on a plurality of the subscriber's telephone lines 200 1994
5,524,146 Automatic access to communication service providers 177 1995
6,731,625 System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony 418 1997
5,987,118 Method and computer program logic for providing an intelligent network operator console with enhanced services 140 1997
6,188,761 System and method for providing operator and customer services 106 1997
6,185,289 Mediated AIN control of short code access to information service providers 97 1998
6,246,875 Use of cellular digital packet data (CDPD) communications to convey system identification list data to roaming cellular subscriber stations 247 1999
6,493,437 Advertising-subsidized PC-telephony 158 2000
2004/0003,041 Messaging response system 154 2003
 
BROADWARE TECHNOLOGIES, INC. (1)
6,732,183 Video and audio streaming for multiple users 77 2000
 
ZEDO, INC. (1)
2002/0069,105 Data processing system for targeted content 126 2000
 
BURST.COM, INC. (1)
5,995,705 Burst transmission apparatus and method for audio/video information 98 1997
 
ROVI GUIDES, INC. (1)
2005/0105,881 System and method for searching a database of television schedule information 39 2004
 
ERICSSON INC. (1)
6,389,278 Systems and methods for identifying a service provider from a wireless communicator based on categories of service providers that are called 76 1999
 
CENTRAL PARK, SERIES 62 OF ALLIED SECURITY TRUST I (1)
5,974,398 Method and apparatus enabling valuation of user access of advertising carried by interactive information and entertainment services 526 1997
 
INTARSIA SOFTWARE LLC (1)
5,974,141 Data management system 267 1996
 
SICAP (SCHWEIZ) AG (1)
6,741,691 Call-back method for telecommunications and devices adapted accordingly 55 2000
 
GoTo.com. (2)
6,078,866 Internet site searching and listing service based on monetary ranking of site listings 295 1998
6,269,361 System and method for influencing a position on a search result list generated by a computer network search engine 889 1999
 
INTELLISYNC CORPORATION (1)
6,016,478 Scheduling system with methods for peer-to-peer scheduling of remote users 444 1996
 
AT&T CORP. (8)
5,596,634 Telecommunications system for dynamically selecting conversation topics having an automatic call-back feature 78 1994
5,721,763 Method for providing information during a chat session 90 1996
5,903,635 Advertising effectiveness rating system 60 1997
5,940,484 Self-provisioning names database for caller identification services 124 1997
6,563,915 Method and apparatus for an automatic barge-in system 42 1998
2001/0048,737 METHOD AND APPARATUS FOR PROVIDING ADVERTISEMENT SUPPORTED COMMUNICATIONS 129 1998
6,404,877 Automated toll-free telecommunications information service and apparatus 114 1998
6,175,619 Anonymous voice communication using on-line controls 189 1998
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
Q TECH SYSTEMS, LLC (3)
* 7,769,145 Telephone calling interface 0 2004
* 2004/0234,049 Telephone calling interface 91 2004
* 2010/0281,398 Telephone Calling Interface 10 2010
 
YELLOWPAGES.COM LLC (1)
* 8,204,191 Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail 6 2009
 
Yellow Pages (1)
8,731,157 Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail 0 2012
 
Outlook Amusements, Inc. (1)
* 9,185,238 System and method for scheduling, establishing and maintaining an open communication channel with an advisor 0 2014
 
SHANGHAI CHULE (COOTEK) INFORMATION TECHNOLOGY CO., LTD. (1)
9,288,643 Methods and systems for automated business dialing 0 2010
* Cited By Examiner

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