US Patent No: 7,657,013

Number of patents in Portfolio can not be more than 2000

Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail

ALSO PUBLISHED AS: 20080049917

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method and apparatus are described for ensuring a real-time connection between users and selected service providers using voice mail. The system enables seekers of a wide array of services to select, contact, converse, and pay for a service provider using a communications device such as the telephone. A seeker locates a service provider by providing the name of a profession, which is recognized by the system's software. Once a service provider is selected, the system connects the seeker with the service provider for a live conversation. However, during service provider unavailability, the system enables the seeker to leave a voice mail message for the service provider and reconnects the user and service provider once the message is reviewed by the service provider. The system automatically bills the seeker for the time spent conversing with the service provider and compensates the service provider.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
YELLOWPAGES.COM LLCGLENDALE, CA118

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Faber, Scott San Francisco, US 146 2135
Lurie, Steven San Francisco, US 13 253
Van, der Linden Sean San Francisco, US 128 1934

Cited Art Landscape

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FINANCIAL NEW NETWORK INC., A CORP. OF CALIFORNIA (1)
4,677,434 Access control system for transmitting data from a central station to a plurality of receiving stations and method therefor 268 1984
 
MATTHEW S. DEARMEY, ESQ. (1)
2001/0029,482 Online mortgage approval and settlement system and method therefor 126 2001
 
SOVERAIN SOFTWARE LLC (1)
5,715,314 Network sales system 1263 1994
 
WISTARIA TRADING, INC (1)
5,539,735 Digital information commodities exchange 345 1994
 
ALPHANET HOSPITALITY SYSTEMS INC. (1)
5,619,725 Method for auxiliary software providing instruction for facsimile modem to simulate a telephone communication while connecting to store and forward computer to receive communication 56 1994
 
TWINTECH E.U. II, LIMITED LIABILITY COMPANY (2)
5,812,769 Method and apparatus for redirecting a user to a new location on the world wide web using relative universal resource locators 318 1995
5,819,285 Apparatus for capturing, storing and processing co-marketing information associated with a user of an on-line computer service using the world-wide-web. 273 1995
 
SIGHTSOUND.COM INCORPORATED (1)
5,675,734 System for transmitting desired digital video or audio signals 335 1996
 
BELL ATLANTIC NETWORK SERVICES, INC. (1)
5,701,419 Telecommunications service creation apparatus and method 74 1994
 
COOPER UNION FOR THE ADVANCEMENT OF SCIENCE AND ART (1)
5,774,534 Context-based transactions using broadcast advertising 186 1997
 
SIEMENS ENTERPRISE COMMUNICATIONS, INC. (1)
5,825,869 Call management method and system for skill-based routing 531 1996
 
MIVA, INC. (2)
2003/0220,866 System and method for pay for performand advertising in general media 190 2002
2004/0162,757 System and method for pay for performance advertising having biddable advertising units utilizing rotating routing to advertiser websites 51 2003
 
Telecue Systems (1)
4,645,873 Transactional telecommunication system 154 1985
 
NEUSTAR INFORMATION SERVICES, INC. (1)
5,901,214 One number intelligent call processing system 214 1996
 
Teledebit, L.P. (1)
5,469,497 Networked interactive call management subsystems with prevention of simultaneous use of a single account number 158 1994
 
HITACHI, LTD. (1)
5,809,119 Communication method of supplying information in intelligent network and apparatus therefor 61 1996
 
ON-Q TELECOM SYSTEMS CO., INC. (1)
6,504,920 Method and system for initiating conversations between callers having common interests 45 2000
 
LOCAL CORPORATION (4)
2003/0223,565 Enhanced directory assistance services in a telecommunications network 50 2003
2003/0225,682 Competitive bidding in an EDA advertising system 54 2003
2006/0095,343 Methods and systems for a dynamic networked commerce architecture 45 2005
2006/0166,655 Methods and system for enhanced directory assistance using wireless messaging protocols 30 2006
 
AT&T INTELLECTUAL PROPERTY I, L.P. (2)
5,794,221 Internet billing method 368 1995
6,813,346 System and method for selecting a destination number upon receiving a dialed number from a calling party 33 1998
 
First Marketrust Intl. (1)
5,537,314 Referral recognition system for an incentive award program 749 1995
 
APPLE INC. (3)
5,915,214 Mobile communication service provider selection system 256 1995
6,167,449 System and method for identifying and locating services on multiple heterogeneous networks using a query by type 213 1997
6,484,148 Electronic advertising device and method of using the same 373 2000
 
GOOGLE TECHNOLOGY HOLDINGS LLC (6)
6,269,336 Voice browser for interactive services and methods thereof 482 1998
6,385,583 Markup language for interactive services and methods thereof 143 2000
6,470,317 Markup language to allow for billing of interactive services and methods thereof 53 2000
6,493,671 Markup language for interactive services to notify a user of an event and methods thereof 125 2000
6,493,673 Markup language for interactive services and methods thereof 72 2000
6,539,359 Markup language for interactive services and methods thereof 168 2000
 
COPY A PRO, LLC (1)
6,461,162 Method for creation of a center for athletic performance enhancement 18 2000
 
APPLE COMPUTER, INC. (2)
6,028,601 FAQ link creation between user's questions and answers 193 1997
2004/0199,494 Method and apparatus for tagging and locating audio data 51 2003
 
Vermeer Technologies, Inc. (1)
5,819,092 Online service development tool with fee setting capabilities 550 1997
 
BLOCK PATENTS, INC. (1)
5,960,416 Real time subscriber billing at a subscriber location in an unstructured communication network 204 1997
 
ENERGY, UNITED STATES DEPARTMENT OF (1)
5,574,781 Translation indicator for database-queried communications services 55 1994
 
DISNEY ENTERPRISES, INC. (5)
5,751,956 Method and apparatus for redirection of server external hyper-link references 323 1996
5,870,546 Method and apparatus for redirection of server external hyper-link reference 230 1997
6,189,030 Method and apparatus for redirection of server external hyper-link references 178 1998
6,466,966 Method and apparatus for redirection of server external hyper-link references 75 2000
6,859,833 Method and apparatus for redirection of server external hyper-link references 72 2002
 
KABUSHIKI KAISHA TOSHIBA (2)
5,182,769 Telephone set having a volatile memory 24 1990
5,832,523 Archiving device and data file server using data file recorded in division over recording media 67 1996
 
USA*USA*USA, LLC (1)
6,757,364 Voice-activated telephone directory 39 2002
 
Clinical Decision Support, LLC (2)
2001/0012,913 Disease management system and method including correlation assessment 68 2001
2004/0249,778 Computerized medical diagnostic and treatment advice system and method including mental status examination 42 2004
 
BELL TELEPHONE LABORATORIES INCORPORATED, 600 MOUNTAIN AVE., MURRAY HILL, NJ 07974-2070 A CORP. OF NY (4)
4,313,035 Method of providing person locator service 450 1980
4,577,065 Meet-me conference arrangement 99 1983
4,850,007 Telephone toll service with advertising 302 1987
4,969,185 Automated booking of telecommunications calls 71 1989
 
JINGLE NETWORKS, INC. (2)
7,212,615 Criteria based marketing for telephone directory assistance 50 2002
2006/0171,520 Telephone search supported by keyword map to advertising 37 2005
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (8)
4,631,428 Communication interface connecting binary logic unit through a trinary logic transmission channel 78 1984
5,347,632 Reception system for an interactive computer network and method of operation 1034 1989
5,319,542 System for ordering items using an electronic catalogue 596 1990
5,644,715 System for scheduling multimedia sessions among a plurality of endpoint systems wherein endpoint systems negotiate connection requests with modification parameters 115 1994
5,615,213 Message transmission using out-of-band signaling channel 71 1995
6,771,760 Callback imitation as incoming calls 50 1999
2003/0061,094 Service discovery in a network of automatic product/service dispensing machines 45 2001
2003/0112,944 Identifying relevant scheduling events for a call 27 2001
 
ADVANCED MICRO DEVICES, INC. (1)
5,619,148 Digital variable in-lock range phase comparator 103 1995
 
NICE SYSTEMS LTD. (1)
2004/0193,740 Content-based storage management 33 2004
 
DANISH INTERNATIONAL, INC. (1)
5,339,358 Telephone keypad matrix 80 1992
 
AT&T IPM CORP. (2)
5,689,553 Multimedia telecommunications network and service 386 1993
5,459,779 Method for switching telephone calls to information service providers 78 1994
 
ANGEL LTD. (1)
5,651,058 Hotel interactive communication apparatus 57 1996
 
EGGHEAD.COM, INC. (1)
5,835,896 Method and system for processing and transmitting electronic auction information 922 1996
 
MEGAXESS AKTIEBOLAG (1)
5,557,677 Method and arrangement for communication of information 64 1994
 
FUJITSU LIMITED (4)
5,483,352 Computer able to link electronic mail functions with telephone functions 114 1993
5,819,267 Know-how management apparatus, and method 70 1996
5,937,390 On-line advertising system and its method 197 1996
2001/0032,247 Additional value appended e-mail selecting apparatus, transmitting apparatus, transmitting/receiving system and methods of selecting and transmitting/receiving the same 36 2001
 
TELECOMMUNICATIONS OF COLORADO, INC. (1)
5,589,892 Electronic television program guide schedule system and method with data feed access 854 1995
 
GENEVA BRANCH OF REUTERS TRANSACTION SERVICES LIMITED (1)
5,924,082 Negotiated matching system 687 1995
 
AT&T MOBILITY II LLC (1)
2005/0245,241 Mobile advertising and directory assistance 213 2005
 
NIPPON TELEGRAPH AND TELEPHONE CORPORATION (1)
4,741,025 Speech additive distribution equipment for conferencing system 60 1986
 
SPECTEL OPERATIONS LIMITED (1)
5,841,763 Audio-video conferencing system 166 1995
 
Wang Laboratories, Inc. (1)
4,751,669 Videotex frame processing 84 1985
 
V-ONE CORPORATION (1)
5,590,197 Electronic payment system and method 843 1995
 
CLARIA CORPORATION (1)
2005/0086,104 Delivery of advertising to telephone users 41 2003
 
SURF COMMUNICATION SOLUTIONS LTD. (1)
2004/0196,833 Distributed gateway for combined communication services 38 2004
 
MOTOROLA SOLUTIONS, INC. (1)
5,325,424 Method of automatically establishing a communication path between two devices 77 1993
 
QUIXI, INC. (1)
6,404,884 Personalized assistance system and method 132 1999
 
FutureVision of America Corp. (1)
5,946,646 Interactive advertising system and device 223 1996
 
JPMORGAN CHASE BANK, AS COLLATERAL AGENT (1)
6,067,561 Electronic mail notification system and method within a hybrid network that transmits notifications via a continuous, high-speed channel 170 1997
 
2PM TECHNOLOGIES LIMITED (1)
2005/0076,100 SMS messaging 28 2004
 
MICROSOFT TECHNOLOGY LICENSING, LLC (5)
5,893,077 Method and apparatus for generating and collecting a billing event object within an on-line network 233 1995
6,470,181 Method and apparatus for simultaneous text and audio for sponsored calls 91 1998
6,434,527 Signalling and controlling the status of an automatic speech recognition system for use in handsfree conversational dialogue 50 1999
6,510,417 System and method for voice access to internet-based information 319 2000
6,910,159 System and method for gathering and automatically processing user and debug data for mobile devices 22 2002
 
MILLER ASSET, LLC (1)
7,046,782 Telephone call control system and methods 32 2003
 
Konica Corporation (1)
5,453,352 Silver halide color photographic light-sensitive material 38 1995
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (2)
6,130,933 Apparatus and methods for coordinating telephone and data communications 189 1996
6,259,774 Apparatus and methods for coordinating telephone and data communications 67 2000
 
QUALCOMM INCORPORATED (1)
6,542,732 System and method for use of dual-tone multi frequency signals in a wireless communication system 15 1999
 
VERIZON PATENT AND LICENSING INC. (9)
5,436,957 Subscriber control of access restrictions on a plurality of the subscriber's telephone lines 189 1994
5,524,146 Automatic access to communication service providers 166 1995
6,731,625 System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony 388 1997
5,987,118 Method and computer program logic for providing an intelligent network operator console with enhanced services 131 1997
6,188,761 System and method for providing operator and customer services 100 1997
6,185,289 Mediated AIN control of short code access to information service providers 95 1998
6,246,875 Use of cellular digital packet data (CDPD) communications to convey system identification list data to roaming cellular subscriber stations 224 1999
6,493,437 Advertising-subsidized PC-telephony 146 2000
2004/0003,041 Messaging response system 133 2003
 
BROADWARE TECHNOLOGIES, INC. (1)
6,732,183 Video and audio streaming for multiple users 70 2000
 
ZEDO, INC. (1)
2002/0069,105 Data processing system for targeted content 116 2000
 
BURST.COM, INC. (1)
5,995,705 Burst transmission apparatus and method for audio/video information 89 1997
 
ROVI GUIDES, INC. (1)
2005/0105,881 System and method for searching a database of television schedule information 30 2004
 
ASOID NETWORK FACILITY, LLC (1)
6,058,379 Real-time network exchange with seller specified exchange parameters and interactive seller participation 539 1997
 
ERICSSON INC. (1)
6,389,278 Systems and methods for identifying a service provider from a wireless communicator based on categories of service providers that are called 68 1999
 
CENTRAL PARK, SERIES 62 OF ALLIED SECURITY TRUST I (1)
5,974,398 Method and apparatus enabling valuation of user access of advertising carried by interactive information and entertainment services 493 1997
 
INTARSIA SOFTWARE LLC (1)
5,974,141 Data management system 256 1996
 
SICAP (SCHWEIZ) AG (1)
6,741,691 Call-back method for telecommunications and devices adapted accordingly 46 2000
 
GoTo.com. (2)
6,078,866 Internet site searching and listing service based on monetary ranking of site listings 279 1998
6,269,361 System and method for influencing a position on a search result list generated by a computer network search engine 829 1999
 
INTELLISYNC CORPORATION (1)
6,016,478 Scheduling system with methods for peer-to-peer scheduling of remote users 409 1996
 
AT&T CORP. (9)
5,596,634 Telecommunications system for dynamically selecting conversation topics having an automatic call-back feature 72 1994
5,721,763 Method for providing information during a chat session 83 1996
5,903,635 Advertising effectiveness rating system 55 1997
5,940,484 Self-provisioning names database for caller identification services 119 1997
6,563,915 Method and apparatus for an automatic barge-in system 35 1998
2001/0048,737 METHOD AND APPARATUS FOR PROVIDING ADVERTISEMENT SUPPORTED COMMUNICATIONS 116 1998
6,173,279 Method of using a natural language interface to retrieve information from one or more data resources 234 1998
6,404,877 Automated toll-free telecommunications information service and apparatus 105 1998
6,175,619 Anonymous voice communication using on-line controls 179 1998
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
Q TECH SYSTEMS, LLC (1)
* 7,769,145 Telephone calling interface 0 2004
 
YELLOWPAGES.COM LLC (1)
* 8,204,191 Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail 5 2009
 
Yellow Pages (1)
8,731,157 Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail 0 2012
* Cited By Examiner

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
7.5 Year Payment $3600.00 $1800.00 $900.00 Aug 2, 2017
11.5 Year Payment $7400.00 $3700.00 $1850.00 Aug 2, 2021
Fee Large entity fee small entity fee micro entity fee
Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00