US Patent No: 7,657,013

Number of patents in Portfolio can not be more than 2000

Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail

ALSO PUBLISHED AS: 20080049917

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method and apparatus are described for ensuring a real-time connection between users and selected service providers using voice mail. The system enables seekers of a wide array of services to select, contact, converse, and pay for a service provider using a communications device such as the telephone. A seeker locates a service provider by providing the name of a profession, which is recognized by the system's software. Once a service provider is selected, the system connects the seeker with the service provider for a live conversation. However, during service provider unavailability, the system enables the seeker to leave a voice mail message for the service provider and reconnects the user and service provider once the message is reviewed by the service provider. The system automatically bills the seeker for the time spent conversing with the service provider and compensates the service provider.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
YELLOWPAGES.COM LLCGLENDALE, CA111

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Faber, Scott San Francisco, CA 215 3066
Lurie, Steven San Francisco, CA 23 323
Van, der Linden Sean Berkeley, CA 172 2355

Cited Art Landscape

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SUPERMEDIA LLC (1)
2005/0065,811 Business rating placement heuristic 55 2004
 
FINANCIAL NEW NETWORK INC., A CORP. OF CALIFORNIA (1)
4,677,434 Access control system for transmitting data from a central station to a plurality of receiving stations and method therefor 259 1984
 
MATTHEW S. DEARMEY, ESQ. (1)
2001/0029,482 Online mortgage approval and settlement system and method therefor 125 2001
 
SOVERAIN SOFTWARE LLC (2)
5,715,314 Network sales system 1239 1994
5,724,424 Digital active advertising 1020 1995
 
WISTARIA TRADING, INC. (1)
5,539,735 Digital information commodities exchange 342 1994
 
ALPHANET HOSPITALITY SYSTEMS INC. (1)
5,619,725 Method for auxiliary software providing instruction for facsimile modem to simulate a telephone communication while connecting to store and forward computer to receive communication 55 1994
 
TWINTECH E.U. II, LIMITED LIABILITY COMPANY (2)
5,812,769 Method and apparatus for redirecting a user to a new location on the world wide web using relative universal resource locators 310 1995
5,819,285 Apparatus for capturing, storing and processing co-marketing information associated with a user of an on-line computer service using the world-wide-web. 266 1995
 
SIGHTSOUND.COM INCORPORATED (1)
5,675,734 System for transmitting desired digital video or audio signals 324 1996
 
BELL ATLANTIC NETWORK SERVICES, INC. (1)
5,701,419 Telecommunications service creation apparatus and method 73 1994
 
COOPER UNION FOR THE ADVANCEMENT OF SCIENCE AND ART (1)
5,774,534 Context-based transactions using broadcast advertising 166 1997
 
SIEMENS ENTERPRISE COMMUNICATIONS, INC. (1)
5,825,869 Call management method and system for skill-based routing 517 1996
 
MIVA, INC. (2)
2003/0220,866 System and method for pay for performand advertising in general media 181 2002
2004/0162,757 System and method for pay for performance advertising having biddable advertising units utilizing rotating routing to advertiser websites 50 2003
 
Telecue Systems (1)
4,645,873 Transactional telecommunication system 148 1985
 
NEUSTAR INFORMATION SERVICES, INC. (1)
5,901,214 One number intelligent call processing system 210 1996
 
Teledebit, L.P. (1)
5,469,497 Networked interactive call management subsystems with prevention of simultaneous use of a single account number 157 1994
 
HITACHI, LTD. (1)
5,809,119 Communication method of supplying information in intelligent network and apparatus therefor 60 1996
 
ON-Q TELECOM SYSTEMS CO., INC. (1)
6,504,920 Method and system for initiating conversations between callers having common interests 43 2000
 
LOCAL CORPORATION (4)
2003/0223,565 Enhanced directory assistance services in a telecommunications network 46 2003
2003/0225,682 Competitive bidding in an EDA advertising system 50 2003
2006/0095,343 Methods and systems for a dynamic networked commerce architecture 42 2005
2006/0166,655 Methods and system for enhanced directory assistance using wireless messaging protocols 26 2006
 
AT&T INTELLECTUAL PROPERTY I, L.P. (2)
5,794,221 Internet billing method 363 1995
6,813,346 System and method for selecting a destination number upon receiving a dialed number from a calling party 31 1998
 
First Marketrust Intl. (1)
5,537,314 Referral recognition system for an incentive award program 742 1995
 
APPLE INC. (3)
5,915,214 Mobile communication service provider selection system 253 1995
6,167,449 System and method for identifying and locating services on multiple heterogeneous networks using a query by type 205 1997
6,484,148 Electronic advertising device and method of using the same 359 2000
 
GOOGLE TECHNOLOGY HOLDINGS LLC (6)
6,269,336 Voice browser for interactive services and methods thereof 472 1998
6,385,583 Markup language for interactive services and methods thereof 142 2000
6,470,317 Markup language to allow for billing of interactive services and methods thereof 50 2000
6,493,671 Markup language for interactive services to notify a user of an event and methods thereof 124 2000
6,493,673 Markup language for interactive services and methods thereof 71 2000
6,539,359 Markup language for interactive services and methods thereof 165 2000
 
COPY A PRO, LLC (1)
6,461,162 Method for creation of a center for athletic performance enhancement 18 2000
 
APPLE COMPUTER, INC. (2)
6,028,601 FAQ link creation between user's questions and answers 185 1997
2004/0199,494 Method and apparatus for tagging and locating audio data 50 2003
 
Vermeer Technologies, Inc. (1)
5,819,092 Online service development tool with fee setting capabilities 541 1997
 
BLOCK PATENTS, INC. (1)
5,960,416 Real time subscriber billing at a subscriber location in an unstructured communication network 201 1997
 
ENERGY, UNITED STATES DEPARTMENT OF (1)
5,574,781 Translation indicator for database-queried communications services 54 1994
 
DISNEY ENTERPRISES, INC. (5)
5,751,956 Method and apparatus for redirection of server external hyper-link references 314 1996
5,870,546 Method and apparatus for redirection of server external hyper-link reference 221 1997
6,189,030 Method and apparatus for redirection of server external hyper-link references 169 1998
6,466,966 Method and apparatus for redirection of server external hyper-link references 69 2000
6,859,833 Method and apparatus for redirection of server external hyper-link references 68 2002
 
KABUSHIKI KAISHA TOSHIBA (2)
5,182,769 Telephone set having a volatile memory 24 1990
5,832,523 Archiving device and data file server using data file recorded in division over recording media 65 1996
 
USA*USA*USA, LLC (1)
6,757,364 Voice-activated telephone directory 38 2002
 
CLINICAL DECISION SUPPORT, LLC (2)
2001/0012,913 Disease management system and method including correlation assessment 66 2001
2004/0249,778 Computerized medical diagnostic and treatment advice system and method including mental status examination 39 2004
 
Bell Telephone Laboratories, Incorporated (4)
4,313,035 Method of providing person locator service 448 1980
4,577,065 Meet-me conference arrangement 97 1983
4,850,007 Telephone toll service with advertising 294 1987
4,969,185 Automated booking of telecommunications calls 71 1989
 
JINGLE NETWORKS, INC. (2)
7,212,615 Criteria based marketing for telephone directory assistance 46 2002
2006/0171,520 Telephone search supported by keyword map to advertising 33 2005
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (8)
4,631,428 Communication interface connecting binary logic unit through a trinary logic transmission channel 77 1984
5,347,632 Reception system for an interactive computer network and method of operation 999 1989
5,319,542 System for ordering items using an electronic catalogue 592 1990
5,644,715 System for scheduling multimedia sessions among a plurality of endpoint systems wherein endpoint systems negotiate connection requests with modification parameters 111 1994
5,615,213 Message transmission using out-of-band signaling channel 69 1995
6,771,760 Callback imitation as incoming calls 50 1999
2003/0061,094 Service discovery in a network of automatic product/service dispensing machines 45 2001
2003/0112,944 Identifying relevant scheduling events for a call 26 2001
 
ADVANCED MICRO DEVICES, INC. (1)
5,619,148 Digital variable in-lock range phase comparator 102 1995
 
NICE SYSTEMS LTD. (1)
2004/0193,740 Content-based storage management 33 2004
 
DANISH INTERNATIONAL, INC. (1)
5,339,358 Telephone keypad matrix 78 1992
 
AT&T IPM CORP. (2)
5,689,553 Multimedia telecommunications network and service 374 1993
5,459,779 Method for switching telephone calls to information service providers 78 1994
 
ANGEL LTD. (1)
5,651,058 Hotel interactive communication apparatus 55 1996
 
EGGHEAD.COM, INC. (1)
5,835,896 Method and system for processing and transmitting electronic auction information 910 1996
 
MEGAXESS AKTIEBOLAG (1)
5,557,677 Method and arrangement for communication of information 63 1994
 
FUJITSU LIMITED (4)
5,483,352 Computer able to link electronic mail functions with telephone functions 110 1993
5,819,267 Know-how management apparatus, and method 69 1996
5,937,390 On-line advertising system and its method 192 1996
2001/0032,247 Additional value appended e-mail selecting apparatus, transmitting apparatus, transmitting/receiving system and methods of selecting and transmitting/receiving the same 34 2001
 
GENEVA BRANCH OF REUTERS TRANSACTION SERVICES LIMITED (1)
5,924,082 Negotiated matching system 683 1995
 
AT&T INTELLECTUAL PROPERTY II, L.P. (1)
5,974,398 Method and apparatus enabling valuation of user access of advertising carried by interactive information and entertainment services 479 1997
 
AT&T MOBILITY II LLC (1)
2005/0245,241 Mobile advertising and directory assistance 193 2005
 
NIPPON TELEGRAPH AND TELEPHONE CORPORATION (1)
4,741,025 Speech additive distribution equipment for conferencing system 57 1986
 
SPECTEL OPERATIONS LIMITED (1)
5,841,763 Audio-video conferencing system 161 1995
 
Wang Laboratories, Inc. (1)
4,751,669 Videotex frame processing 82 1985
 
V-ONE CORPORATION (1)
5,590,197 Electronic payment system and method 825 1995
 
CLARIA CORPORATION (1)
2005/0086,104 Delivery of advertising to telephone users 37 2003
 
SURF COMMUNICATION SOLUTIONS LTD. (1)
2004/0196,833 Distributed gateway for combined communication services 38 2004
 
MOTOROLA SOLUTIONS, INC. (1)
5,325,424 Method of automatically establishing a communication path between two devices 76 1993
 
QUIXI, INC. (1)
6,404,884 Personalized assistance system and method 130 1999
 
FutureVision of America Corp. (1)
5,946,646 Interactive advertising system and device 219 1996
 
JPMORGAN CHASE BANK, N.A. (1)
6,067,561 Electronic mail notification system and method within a hybrid network that transmits notifications via a continuous, high-speed channel 155 1997
 
2PM TECHNOLOGIES LIMITED (1)
2005/0076,100 SMS messaging 24 2004
 
MICROSOFT TECHNOLOGY LICENSING, LLC (5)
5,893,077 Method and apparatus for generating and collecting a billing event object within an on-line network 231 1995
6,470,181 Method and apparatus for simultaneous text and audio for sponsored calls 86 1998
6,434,527 Signalling and controlling the status of an automatic speech recognition system for use in handsfree conversational dialogue 49 1999
6,510,417 System and method for voice access to internet-based information 305 2000
6,910,159 System and method for gathering and automatically processing user and debug data for mobile devices 21 2002
 
MILLER ASSET, LLC (1)
7,046,782 Telephone call control system and methods 31 2003
 
Konica Corporation (1)
5,453,352 Silver halide color photographic light-sensitive material 37 1995
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (2)
6,130,933 Apparatus and methods for coordinating telephone and data communications 184 1996
6,259,774 Apparatus and methods for coordinating telephone and data communications 63 2000
 
QUALCOMM INCORPORATED (1)
6,542,732 System and method for use of dual-tone multi frequency signals in a wireless communication system 15 1999
 
VERIZON PATENT AND LICENSING INC. (9)
5,436,957 Subscriber control of access restrictions on a plurality of the subscriber's telephone lines 186 1994
5,524,146 Automatic access to communication service providers 161 1995
6,731,625 System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony 373 1997
5,987,118 Method and computer program logic for providing an intelligent network operator console with enhanced services 128 1997
6,188,761 System and method for providing operator and customer services 98 1997
6,185,289 Mediated AIN control of short code access to information service providers 95 1998
6,246,875 Use of cellular digital packet data (CDPD) communications to convey system identification list data to roaming cellular subscriber stations 214 1999
6,493,437 Advertising-subsidized PC-telephony 143 2000
2004/0003,041 Messaging response system 122 2003
 
BROADWARE TECHNOLOGIES, INC. (1)
6,732,183 Video and audio streaming for multiple users 66 2000
 
ZEDO, INC. (1)
2002/0069,105 Data processing system for targeted content 113 2000
 
BURST.COM, INC. (1)
5,995,705 Burst transmission apparatus and method for audio/video information 84 1997
 
ROVI GUIDES, INC. (1)
2005/0105,881 System and method for searching a database of television schedule information 26 2004
 
ASOID NETWORK FACILITY, LLC (1)
6,058,379 Real-time network exchange with seller specified exchange parameters and interactive seller participation 532 1997
 
ERICSSON INC. (1)
6,389,278 Systems and methods for identifying a service provider from a wireless communicator based on categories of service providers that are called 68 1999
 
INTARSIA SOFTWARE LLC (1)
5,974,141 Data management system 252 1996
 
SICAP (SCHWEIZ) AG (1)
6,741,691 Call-back method for telecommunications and devices adapted accordingly 41 2000
 
GoTo.com. (2)
6,078,866 Internet site searching and listing service based on monetary ranking of site listings 276 1998
6,269,361 System and method for influencing a position on a search result list generated by a computer network search engine 807 1999
 
INTELLISYNC CORPORATION (1)
6,016,478 Scheduling system with methods for peer-to-peer scheduling of remote users 393 1996
 
AT&T CORP. (9)
5,596,634 Telecommunications system for dynamically selecting conversation topics having an automatic call-back feature 71 1994
5,721,763 Method for providing information during a chat session 82 1996
5,903,635 Advertising effectiveness rating system 52 1997
5,940,484 Self-provisioning names database for caller identification services 118 1997
6,563,915 Method and apparatus for an automatic barge-in system 34 1998
2001/0048,737 METHOD AND APPARATUS FOR PROVIDING ADVERTISEMENT SUPPORTED COMMUNICATIONS 110 1998
6,173,279 Method of using a natural language interface to retrieve information from one or more data resources 228 1998
6,404,877 Automated toll-free telecommunications information service and apparatus 104 1998
6,175,619 Anonymous voice communication using on-line controls 171 1998
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
Q TECH SYSTEMS, LLC (1)
* 7,769,145 Telephone calling interface 0 2004
 
YELLOWPAGES.COM LLC (1)
* 8,204,191 Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail 5 2009
 
Yellow Pages (1)
8,731,157 Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail 0 2012
* Cited By Examiner

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
7.5 Year Payment $3600.00 $1800.00 $900.00 Aug 2, 2017
11.5 Year Payment $7400.00 $3700.00 $1850.00 Aug 2, 2021
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Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00