Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7657013
APP PUB NO 20080049917A1
SERIAL NO

11927534

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method and apparatus are described for ensuring a real-time connection between users and selected service providers using voice mail. The system enables seekers of a wide array of services to select, contact, converse, and pay for a service provider using a communications device such as the telephone. A seeker locates a service provider by providing the name of a profession, which is recognized by the system's software. Once a service provider is selected, the system connects the seeker with the service provider for a live conversation. However, during service provider unavailability, the system enables the seeker to leave a voice mail message for the service provider and reconnects the user and service provider once the message is reviewed by the service provider. The system automatically bills the seeker for the time spent conversing with the service provider and compensates the service provider.

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Patent Owner(s)

Patent OwnerAddressTotal Patents
YELLOWPAGES.COM LLCGLENDALE, CA166

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Faber, Scott San Francisco, US 154 5205
Lurie, Steven San Francisco, US 13 437
Van, der Linden Sean San Francisco, US 136 4020

Cited Art Landscape

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5619725 Method for auxiliary software providing instruction for facsimile modem to simulate a telephone communication while connecting to store and forward computer to receive communication 63 1994
 
TWINTECH E.U. II, LIMITED LIABILITY COMPANY (2)
5812769 Method and apparatus for redirecting a user to a new location on the world wide web using relative universal resource locators 360 1995
5819285 Apparatus for capturing, storing and processing co-marketing information associated with a user of an on-line computer service using the world-wide-web. 316 1995
 
SIGHTSOUND.COM INCORPORATED (1)
5675734 System for transmitting desired digital video or audio signals 405 1996
 
BELL ATLANTIC NETWORK SERVICES, INC. (1)
5701419 Telecommunications service creation apparatus and method 83 1994
 
THE COOPER UNION FOR THE ADVANCEMENT OF SCIENCE AND ART (1)
5774534 Context-based transactions using broadcast advertising 239 1997
 
MIVA, INC. (2)
2003/0220,866 System and method for pay for performand advertising in general media 235 2002
2004/0162,757 System and method for pay for performance advertising having biddable advertising units utilizing rotating routing to advertiser websites 64 2003
 
Telecue Systems (1)
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NEUSTAR INFORMATION SERVICES, INC. (1)
5901214 One number intelligent call processing system 235 1996
 
Teledebit (1)
5469497 Networked interactive call management subsystems with prevention of simultaneous use of a single account number 180 1994
 
HITACHI, LTD. (1)
5809119 Communication method of supplying information in intelligent network and apparatus therefor 68 1996
 
ON-Q TELECOM SYSTEMS CO., INC. (1)
6504920 Method and system for initiating conversations between callers having common interests 64 2000
 
LOCAL CORPORATION (1)
2003/0225,682 Competitive bidding in an EDA advertising system 69 2003
 
AT&T INTELLECTUAL PROPERTY I, L.P. (2)
5794221 Internet billing method 391 1995
6813346 System and method for selecting a destination number upon receiving a dialed number from a calling party 45 1998
 
First Marketrust Intl. (1)
5537314 Referral recognition system for an incentive award program 789 1995
 
APPLE INC. (3)
5915214 Mobile communication service provider selection system 289 1995
6167449 System and method for identifying and locating services on multiple heterogeneous networks using a query by type 240 1997
6484148 Electronic advertising device and method of using the same 462 2000
 
GOOGLE TECHNOLOGY HOLDINGS LLC (1)
6493673 Markup language for interactive services and methods thereof 85 2000
 
COPY A PRO, LLC (1)
6461162 Method for creation of a center for athletic performance enhancement 25 2000
 
APPLE COMPUTER, INC. (2)
6028601 FAQ link creation between user's questions and answers 229 1997
2004/0199,494 Method and apparatus for tagging and locating audio data 70 2003
 
Vermeer Technologies, Inc. (1)
5819092 Online service development tool with fee setting capabilities 617 1997
 
The United States of America as represented by the United States Department of Energy (1)
5574781 Translation indicator for database-queried communications services 64 1994
 
BLOCK PATENTS, INC. (1)
5960416 Real time subscriber billing at a subscriber location in an unstructured communication network 224 1997
 
DISNEY ENTERPRISES, INC. (5)
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5870546 Method and apparatus for redirection of server external hyper-link reference 266 1997
6189030 Method and apparatus for redirection of server external hyper-link references 205 1998
6466966 Method and apparatus for redirection of server external hyper-link references 92 2000
6859833 Method and apparatus for redirection of server external hyper-link references 96 2002
 
KABUSHIKI KAISHA TOSHIBA (2)
5182769 Telephone set having a volatile memory 25 1990
5832523 Archiving device and data file server using data file recorded in division over recording media 79 1996
 
USA*USA*USA, LLC (1)
6757364 Voice-activated telephone directory 49 2002
 
CLINICAL DECISION SUPPORT, LLC (2)
2001/0012,913 Disease management system and method including correlation assessment 74 2001
2004/0249,778 Computerized medical diagnostic and treatment advice system and method including mental status examination 46 2004
 
BELL TELEPHONE LABORATORIES, INCORPORATED (4)
4313035 Method of providing person locator service 470 1980
4577065 Meet-me conference arrangement 106 1983
4850007 Telephone toll service with advertising 330 1987
4969185 Automated booking of telecommunications calls 73 1989
 
Jingle Networks, Inc. (2)
7212615 Criteria based marketing for telephone directory assistance 68 2002
2006/0171,520 Telephone search supported by keyword map to advertising 52 2005
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (9)
4631428 Communication interface connecting binary logic unit through a trinary logic transmission channel 88 1984
5347632 Reception system for an interactive computer network and method of operation 1135 1989
5319542 System for ordering items using an electronic catalogue 636 1990
5644715 System for scheduling multimedia sessions among a plurality of endpoint systems wherein endpoint systems negotiate connection requests with modification parameters 132 1994
5615213 Message transmission using out-of-band signaling channel 83 1995
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6771760 Callback imitation as incoming calls 60 1999
2003/0061,094 Service discovery in a network of automatic product/service dispensing machines 61 2001
2003/0112,944 Identifying relevant scheduling events for a call 34 2001
 
ADVANCED MICRO DEVICES, INC. (1)
5619148 Digital variable in-lock range phase comparator 111 1995
 
DANISH INTERNATIONAL, INC. (1)
5339358 Telephone keypad matrix 88 1992
 
AT&T IPM CORP. (2)
5689553 Multimedia telecommunications network and service 411 1993
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ANGEL LTD. (1)
5651058 Hotel interactive communication apparatus 65 1996
 
EGGHEAD.COM, INC. (1)
5835896 Method and system for processing and transmitting electronic auction information 1004 1996
 
MEGAXESS AKTIEBOLAG (1)
5557677 Method and arrangement for communication of information 74 1994
 
FUJITSU LIMITED (4)
5483352 Computer able to link electronic mail functions with telephone functions 133 1993
5819267 Know-how management apparatus, and method 77 1996
5937390 On-line advertising system and its method 225 1996
2001/0032,247 Additional value appended e-mail selecting apparatus, transmitting apparatus, transmitting/receiving system and methods of selecting and transmitting/receiving the same 43 2001
 
TELECOMMUNICATIONS OF COLORADO, INC. (1)
5589892 Electronic television program guide schedule system and method with data feed access 1048 1995
 
Geneva Branch of Reuters Transaction Services Limited (1)
5924082 Negotiated matching system 746 1995
 
AT&T INTELLECTUAL PROPERTY II, L.P. (1)
5940484 Self-provisioning names database for caller identification services 129 1997
 
AT&T MOBILITY II LLC (1)
2005/0245,241 Mobile advertising and directory assistance 316 2005
 
NIPPON TELEGRAPH AND TELEPHONE CORPORATION (1)
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SPECTEL OPERATIONS LIMITED (1)
5841763 Audio-video conferencing system 180 1995
 
WANG LABORATORIES, INC. (1)
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V-ONE CORPORATION (1)
5590197 Electronic payment system and method 882 1995
 
CLARIA CORPORATION (1)
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SURF COMMUNICATION SOLUTIONS LTD. (1)
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LOCAL.COM LTD. (3)
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FutureVision of America Corp. (1)
5946646 Interactive advertising system and device 255 1996
 
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6067561 Electronic mail notification system and method within a hybrid network that transmits notifications via a continuous, high-speed channel 225 1997
 
2PM TECHNOLOGIES LIMITED (1)
2005/0076,100 SMS messaging 40 2004
 
MICROSOFT TECHNOLOGY LICENSING, LLC (5)
5893077 Method and apparatus for generating and collecting a billing event object within an on-line network 257 1995
6470181 Method and apparatus for simultaneous text and audio for sponsored calls 112 1998
6434527 Signalling and controlling the status of an automatic speech recognition system for use in handsfree conversational dialogue 60 1999
6510417 System and method for voice access to internet-based information 411 2000
6910159 System and method for gathering and automatically processing user and debug data for mobile devices 24 2002
 
MILLER ASSET, LLC (1)
7046782 Telephone call control system and methods 39 2003
 
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5453352 Silver halide color photographic light-sensitive material 45 1995
 
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6130933 Apparatus and methods for coordinating telephone and data communications 214 1996
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6542732 System and method for use of dual-tone multi frequency signals in a wireless communication system 18 1999
 
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5436957 Subscriber control of access restrictions on a plurality of the subscriber's telephone lines 204 1994
5524146 Automatic access to communication service providers 184 1995
6731625 System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony 459 1997
5987118 Method and computer program logic for providing an intelligent network operator console with enhanced services 154 1997
6188761 System and method for providing operator and customer services 110 1997
6185289 Mediated AIN control of short code access to information service providers 99 1998
6246875 Use of cellular digital packet data (CDPD) communications to convey system identification list data to roaming cellular subscriber stations 250 1999
6493437 Advertising-subsidized PC-telephony 175 2000
2004/0003,041 Messaging response system 177 2003
 
BROADWARE TECHNOLOGIES, INC. (1)
6732183 Video and audio streaming for multiple users 87 2000
 
ZEDO, INC. (1)
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6389278 Systems and methods for identifying a service provider from a wireless communicator based on categories of service providers that are called 79 1999
 
INTARSIA SOFTWARE LLC (1)
5974141 Data management system 273 1996
 
GoTo.com. (2)
6078866 Internet site searching and listing service based on monetary ranking of site listings 311 1998
6269361 System and method for influencing a position on a search result list generated by a computer network search engine 943 1999
 
INTELLISYNC CORPORATION (1)
6016478 Scheduling system with methods for peer-to-peer scheduling of remote users 483 1996
 
AT&T CORP. (7)
5596634 Telecommunications system for dynamically selecting conversation topics having an automatic call-back feature 83 1994
5721763 Method for providing information during a chat session 101 1996
5903635 Advertising effectiveness rating system 65 1997
6563915 Method and apparatus for an automatic barge-in system 45 1998
2001/0048,737 METHOD AND APPARATUS FOR PROVIDING ADVERTISEMENT SUPPORTED COMMUNICATIONS 138 1998
6404877 Automated toll-free telecommunications information service and apparatus 123 1998
6175619 Anonymous voice communication using on-line controls 208 1998
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
Q TECH SYSTEMS, LLC (3)
* 7769145 Telephone calling interface 1 2004
* 2004/0234,049 Telephone calling interface 106 2004
* 2010/0281,398 Telephone Calling Interface 13 2010
 
YELLOWPAGES.COM LLC (1)
* 8204191 Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail 6 2009
 
Yellow Pages (1)
8731157 Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail 0 2012
 
OUTLOOK AMUSEMENTS, INC. (1)
* 9185238 System and method for scheduling, establishing and maintaining an open communication channel with an advisor 1 2014
 
SHANGHAI CHULE (COO TEK) INFORMATION TECHNOLOGY CO., LTD. (1)
9288643 Methods and systems for automated business dialing 0 2010
* Cited By Examiner

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