Call routing system and method of using the same
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United States of America Patent
Stats
-
Feb 2, 2010
Grant Date -
Dec 28, 2006
app pub date -
Jun 3, 2005
filing date -
Jun 3, 2005
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A call routing system can be used to route calls. An action object identifier, a result identifier, and a reason identifier can be generated in response at least in part to a call. The call can be routed by the call routing system based at least in part on the action object identifier, the result identifier, and the reason identifier. The routing can be performed automatically without requiring an attendant. In another embodiment, an attendant can be used, if desired. In still another embodiment, the processing of the call can be interrupted by the caller, a data processing system used within the call routing system, or an attendant. In a particular embodiment, the call routing system can be used when authenticating a caller or determining an account status of the caller.
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