Reporting dial-up access problems using a real-time automated system
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United States of America Patent
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Feb 9, 2010
Grant Date -
Mar 16, 2006
app pub date -
Sep 10, 2004
filing date -
Sep 10, 2004
priority date (Note) -
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Abstract
A method for reporting and responding to dial-up connectivity problems can include the step of establishing a voice connection between a caller and an automated response system. The caller can be automatically prompted for a dial-up access number that is problematic for the caller. A determination can be automatically made as to whether the received dial-up access number is valid. A potential problem can be automatically reported to a network operations center responsible for the access number via a data connection. The caller can be automatically presented with at least one alternative dial-up access number via the voice connection.
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