US Patent No: 7,672,444

Number of patents in Portfolio can not be more than 2000

Client survey systems and methods using caller identification information

ALSO PUBLISHED AS: 20050147228
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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system and method is provided that includes an automatic call distribution system adapted to communicate over a network and includes a first software control module and a caller identification information device. The automatic call distribution system is configured to capture the caller identification information associated with an incoming call placed by a client and to route the incoming call and the caller identification information received from the network to a call agent station. The system also provides an interactive voice response system in communication with the automatic call distribution system for administering a survey to a client in communication with the call agent station. The survey is then associated with the client's caller identification information and identification information of the call agent.

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Patent Owner(s)

Patent OwnerAddressTotal Patents
AT&T INTELLECTUAL PROPERTY I, L.P.RENO, NV5037
BELLSOUTH INTELLECTUAL PROPERTY CORPORATIONWILMINGTON, DE1589

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kreiner, Barrett Morris Norcross, GA 59 200
Perrella, Ronald J Dunwoody, GA 7 81

Cited Art Landscape

Patent Info (Count) # Cites Year
 
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Sprint Communications Company L.P. (2)
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Other [Check patent profile for assignment information] (38)
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5,157,712 Telephone nuisance call mitigation screening device 72 1990
5,425,089 Low cost telephone caller identification device and method 131 1992
5,388,150 Automatic incoming telephone call identification and disposition system 206 1992
5,502,762 System and method for simultaneously controlling ringing at local and remote telephones 105 1994
5,563,935 Telephone answering system with call screening circuit 64 1994
5,481,599 Automated audio output device for a telephone set 88 1994
5,602,908 Calling party identifying apparatus and method therefor 121 1995
5,563,936 Lockout telephone 39 1995
5,619,561 Call-waiting and caller identification with three-way conversations arrangements 120 1995
5,734,706 Caller identification and data retrieval system 143 1996
D383466 Caller identification display with television adapter 48 1996
5,668,852 Automatic caller-associated information provision system, improvement and method for paging system 82 1996
5,841,850 Intelligent caller identification apparatus for notifying a selected telephone number of the arrival of special information 83 1997
6,021,188 Caller identification information printing system and method 43 1997
5,771,281 Serial-port powered caller identification computer interface 62 1997
D413605 Remote caller identification device 49 1997
6,094,574 Alpha enhanced paging and voice mail system and method 96 1997
6,339,639 Enhanced call-waiting with caller identification method and apparatus 97 1997
6,091,947 Method and apparatus for accepting and conveying a voice mail message to a mobile unit in a wireless telephone system 110 1998
D437879 Caller identification printer 54 1999
6,442,249 Telephone call screening unit 51 1999
2002/0009,184 CALL CLASSIFICATION INDICATION USING SONIC MEANS 85 1999
6,618,474 Method and apparatus for providing to a customer a promotional message between ringing signals or after a call waiting tone 126 2000
6,422,263 Nested and cascaded variable bias feedfoward and feedback flow and level control system 42 2000
6,798,879 Remote telephone call notification system 48 2000
6,529,591 Method and system for communication caller identification information between a remote site and a central monitoring station over PSTN 59 2001
2004/0202,299 Method and system for providing alternative media address information 44 2001
6,725,872 Stake assembly having a controller 38 2002
2003/0152,207 Telecommunications and cellular telephone homepage call screening control center 63 2002
2002/0120,629 Method and apparatus for information delivery on computer networks 50 2002
2003/0196,206 Method and apparatus for internet-based interactive programming 48 2002
2002/0125,929 Clock duty cycle control circuit 38 2002
6,697,357 Call management messaging system for integrating the internet with the public switched telephone network 50 2002
6,853,710 Telephone call messaging device 44 2002
2003/0016,143 Intersection vehicle collision avoidance system 79 2002
2003/0092,432 Method and apparatus for providing a caller id including an advertisement 39 2002
2004/0101,118 Caller identification data management 41 2003
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (7)
7,978,833 Private caller ID messaging 3 2003
8,195,136 Methods of providing caller identification information and related registries and radiotelephone networks 0 2004
8,452,268 System and method for gathering information related to a geographical location of a callee in a public switched telephone network 0 2006
8,019,064 Remote notification of communications 0 2007
8,073,121 Caller ID messaging 4 2008
7,978,841 System and method for gathering information related to a geographical location of a caller in a public switched telephone network 0 2009
* 8,102,994 Client survey systems and methods using caller identification information 2 2009
 
BCE INC. (5)
8,494,134 Method and system for routing calls placed to a telephony identifier associated with a group of identities 1 2007
8,897,427 Method and apparatus for enabling a calling party to leave a voice message for a called party 0 2007
8,675,830 Method and apparatus for interrupting an active telephony session to deliver information to a subscriber 0 2007
8,693,652 Method and system for processing calls in an architecture allowing a telephony identifier to be associated with a group of identities 0 2007
* 8,712,029 Method and system for routing telephony communications together with modified calling party identifier information 0 2009
 
AT&T INTELLECTUAL PROPERTY I, L.P. (3)
8,139,758 Voice caller ID 1 2008
7,945,253 Method, system, and storage medium for providing comprehensive originator identification services 4 2009
8,787,549 Programmable caller ID 0 2013
 
AT&T INTELLECTUAL PROPERTY, INC. (3)
8,243,909 Programmable caller ID 3 2007
8,160,226 Key word programmable caller ID 1 2007
8,416,938 Programmable caller ID 2 2012
 
BELLSOUTH INTELLECTUAL PROPERTY MANAGEMENT CORPORATION (1)
8,155,287 Systems and methods for providing user profile information in conjunction with an enhanced caller information system 2 2007
 
NICE SYSTEMS LTD. (1)
* 8,199,896 Session board controller based post call routing for customer feedback application 0 2008
 
UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA) (1)
* 8,537,986 Systems and methods for customizing messages 0 2006
 
VERIZON PATENT AND LICENSING INC. (1)
* 8,085,910 Method and system for call center screening 0 2009
 
VIZIO, INC. (1)
8,879,989 System, method and apparatus for displaying caller-identification 0 2010
* Cited By Examiner

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