Systems and methods for endpoint recording using a conference bridge
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United States of America Patent
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Mar 16, 2010
Grant Date -
Nov 15, 2007
app pub date -
Mar 31, 2006
filing date -
Mar 31, 2006
priority date (Note) -
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status (Latency Note)
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Abstract
Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming call from a calling phone; routing the incoming call to a called phone in a contact center; transmitting voice communications associated with the incoming call via the calling phone through a conference bridge; duplicating the voice communications via the conference bridge; transmitting the duplicated voice communications via the conference bridge; and recording the duplicated voice communications.
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