Customer information system
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United States of America Patent
Stats
-
Mar 23, 2010
Grant Date -
Feb 9, 2006
app pub date -
Apr 28, 2005
filing date -
May 20, 2003
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system is provided for managing incoming communications placed in response to advertising, online content, and/or special service numbers. Information extracted from incoming communications can be received by a system server and cross-referenced with a database to obtain cross-referenced customer information pertaining to previous customer communications in the form of online communications, telephone calls, and/or in person customer meetings. The cross-referenced customer information can be passed to a client workstation and displayed to the user in the form of an industry-specific template formatted in accordance with the business needs of the user. The template can be automatically populated with the cross-referenced customer information. The user can view and update the customer information, thereby maintaining a retrievable record of the communication. With regard to the multi-housing industry in particular, customer information can be displayed in the form of a guest card template and/or a service card template.
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