Method and system for customer service process management
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Apr 27, 2010
Issued Date -
N/A
app pub date -
Mar 27, 2006
filing date -
Oct 25, 1999
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and system for managing customer service processes for individuals and populations. In a specific health care embodiment, a clinician creates a draft care plan for a patient using template metadata. This plan includes a list of specific services to be provided. It can be routed to members of an inter-disciplinary team for input. Once finalized, workflow processes are instantiated for each service. An optimized itinerary is created for patient encounters. A workflow automation server manages the execution of each process instance, invoking resources according to workflow metadata. Care plans and encounter itineraries are automatically translated to a patient-understandable form. Clinical practice and outcomes data are analyzed to identify opportunities for improvement of the metadata. The method and system allows for selection of a population of patients, analysis of population data to identify needed services, and initiation of population interventions through automated updates to individual care plans.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully