Method, system, and program for customer service and support management
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United States of America Patent
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Apr 27, 2010
Grant Date -
Oct 10, 2002
app pub date -
Apr 4, 2001
filing date -
Apr 4, 2001
priority date (Note) -
In Force
status (Latency Note)
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Abstract
In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.
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