Method and apparatus for service analysis in service level management (SLM)
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United States of America Patent
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May 25, 2010
Grant Date -
N/A
app pub date -
May 23, 2000
filing date -
May 24, 1999
priority date (Note) -
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Abstract
Method and apparatus for service level management, wherein business processes are composed of services. A state of the service is defined by one or more service parameters, and the service parameters depend upon performance of network components that support the service, e.g., component parameters. The state of the service may depend, for example, on a collection of service parameter values for availability, reliability, security, integrity and response time. A service level agreement is a contract between a supplier and a customer that identifies services supported by a network, service parameters for the services, and service levels (e.g., acceptable levels) for each service parameter.
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