Method and system of remote diagnostic, control and information collection using a dynamic linked library
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United States of America Patent
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May 25, 2010
Issued Date -
N/A
app pub date -
Apr 12, 2005
filing date -
Nov 16, 1999
priority date (Note) -
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status (Latency Note)
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Abstract
A system for monitoring a user's usage of a target application on an application unit. Such a target application can, as examples, be a software program running on a computer or a workstation, an image forming device, an appliance, etc. The application unit includes a user interface with a plurality of commands which a user can select. In the example of the target application being a software program, the commands may be icons displayed on a computer screen which a user can point to with a mouse pointer and then click on. In the case of the application unit being an image forming device or an appliance, the interface may be an operation panel with buttons, a touch pad, etc. which a user can press. The present invention monitors the user's usage of such interfaces and logs data of the user's usage of such interfaces. The logged data can then be communicated by the sending unit to a designated location.
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