Voice recognition and apparatus using model number lookup
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United States of America Patent
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Jun 1, 2010
Grant Date -
May 12, 2005
app pub date -
Oct 10, 2001
filing date -
Oct 10, 2000
priority date (Note) -
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status (Latency Note)
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Abstract
A voice response system for use in obtaining return qualification information for a product using a non-unique product identifier, including: a dial-in voice system operable to prompt a caller for the non-unique product identifier, wherein the non-unique product identifies the product as a member of a defined product group; a product registration database including a plurality of different, non-unique product identifiers; a return policy storage that defines return policies for each of the non-unique product identifiers; and an arrangement that looks up a specific return policy for the non-unique product identified entered by the caller and provides information to the caller regarding return qualification for the product identified by the non-unique product identifier.
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