Collection and analysis of measurement data associated with service elements

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United States of America Patent

PATENT NO 7739122
APP PUB NO 20030195761A1
SERIAL NO

10262984

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Measurement data associated with a service element is obtained and analyzed to determine whether one or more aspects of the service element are to be revised. The data collected may be classified as standard, custom, or ad-hoc. Further, the measurement data can be collected for various areas associated with the service element, and may be maintained within a data structure. In one example, collection and analysis of the measurement data are facilitated by a Service Development Tool.

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Patent Owner(s)

Patent OwnerAddress
INTERNATIONAL BUSINESS MACHINES CORPORATIONNEW ORCHARD ROAD ARMONK NY 10504

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Greenstein, Paul G Croton-on-Hudson, US 35 1472
Leytes, Gregory West Milford, US 3 22
Nguyen, Luu Q Culver City, US 8 408

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