Method for creating, executing and searching through a form of active web-based content
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United States of America Patent
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Jun 15, 2010
Grant Date -
Sep 4, 2008
app pub date -
May 14, 2008
filing date -
Jun 2, 2006
priority date (Note) -
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Abstract
Xml pages are obtained from knowledge bases that contain step by step instructions. The xml pages are presented as “active content,” by which we mean a series of prompted questions and answers. A user's interactions with the active content is recorded so that the results may be copied to the user's clipboard for automatic transfer to a problem management/ticketing system. Active content that contains embedded questions asked of the user may be used to infer answers to some of the questions from a search query, and, thus, alleviate the need for the user to answer them.
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