Processes and systems for creating and for managing trouble tickets and work orders
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Jun 22, 2010
Grant Date -
Jun 14, 2007
app pub date -
Dec 14, 2006
filing date -
Sep 4, 2001
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
Processes and systems are disclosed for creating and for managing trouble tickets and work orders. One embodiment includes communicating with a communications network and receiving a request to create a trouble ticket. The trouble ticket is created to investigate a problem with a communications system. The trouble ticket is assigned a work item number, with the work item number including a telephone number experiencing the problem with the communications system. The trouble ticket is tracked, from initial creating to final closure, using the assigned work item number.
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Cited Art Landscape
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