US Patent No: 7,751,551

Number of patents in Portfolio can not be more than 2000

System and method for speech-enabled call routing

Stats

ALSO PUBLISHED AS: 20060153345
ATTORNEY / AGENT: (SPONSORED)
 

Importance

Loading Importance Indicators... loading....

Abstract

A method of processing a call is disclosed. The method can transform speech input from a caller of a call into text and convert the text into an object and an action. The method determines a call destination based on the object and the action. The method can route the call to a destination when a caller is not in compliance with at least one business rule. The method can further route the call to the call destination when the caller is in compliance.

Loading the Abstract Image... loading....

First Claim

Related Publications

Loading Related Publications... loading....

Patent Owner(s)

Patent OwnerAddressTotal Patents
AT&T INTELLECTUAL PROPERTY I, L.P.RENO, NV3256

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bushey, Robert R Cedar Park, TX 157 1717
Knott, Benjamin Anthony Round Rock, TX 49 277
Korth, Sarah Chicago, IL 28 87

Cited Art

Patent Info (Count) # Cites Year
 
AT&T KNOWLEDGE VENTURES, L.P. (14)
2004/0042,592 Method, system and apparatus for providing an adaptive persona in speech-based interactive voice response systems 58 2002
2004/0073,569 System and method for integrating a personal adaptive agent 46 2002
6,847,711 Method for evaluating customer call center system designs 36 2003
2004/0230,438 System and method for automated customer feedback 39 2003
2005/0055,216 System and method for the automated collection of data for grammar creation 36 2003
2005/0075,894 System, method & software for a user responsive call center customer service delivery solution 31 2003
2005/0080,667 System and method for automated customized content delivery for web sites 34 2003
2005/0131,892 Natural language web site interface 34 2003
7,415,101 System, method and software for a speech-enabled call routing application using an action-object matrix 3 2003
2005/0169,453 Method, software and system for developing interactive call center agent personas 33 2004
7,620,159 System, method and software for transitioning between speech-enabled applications using action-object matrices 3 2004
7,623,632 Method, system and software for implementing an automated call routing application in a speech enabled call center environment 5 2004
7,110,949 System and method for analysis and adjustment of speech-enabled systems 6 2004
2005/0078,805 System and method for the automated analysis of performance data 39 2004
 
AT&T CORP. (13)
5,590,186 System and method for redirecting a telephone call with call merging 87 1993
5,530,744 Method and system for dynamic customized call routing 252 1994
6,049,594 Automatic vocabulary generation for telecommunications network-based voice-dialing 61 1997
6,175,621 Priority call on busy 44 1997
6,483,899 Voice messaging system 43 1998
6,400,804 On-hold activity selection apparatus and method 123 1998
6,707,789 Flexible SONET ring with integrated cross-connect system 40 1999
6,577,718 Method for call forwarding without hairpinning and with split billing 21 1999
6,798,876 Method and apparatus for intelligent routing of incoming calls to representatives in a call center 65 1999
6,751,591 Method and system for predicting understanding errors in a task classification system 47 2001
2003/0035,381 Network-based teleconferencing capabilities utilizing data network call set-up requests 47 2001
6,738,473 Call queuing 39 2001
2003/0130,841 System and method of spoken language understanding in human computer dialogs 12 2002
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (11)
4,964,077 Method for automatically adjusting help information displayed in an online interactive system 210 1987
2002/0067,820 CALL MANAGEMENT SYSTEM USING COMBINED CALLING LISTS 7 1998
6,721,416 Call centre agent automated assistance 54 2000
6,529,871 Apparatus and method for speaker verification/identification/classification employing non-acoustic and/or acoustic models and databases 104 2000
6,964,023 System and method for multi-modal focus detection, referential ambiguity resolution and mood classification using multi-modal input 88 2001
7,095,842 Enabling caller controlled hold queue position adjustment 16 2001
7,130,411 Hold queue position publication 15 2001
7,245,716 Controlling hold queue position adjustment 13 2001
6,915,246 Employing speech recognition and capturing customer speech to improve customer service 39 2001
7,072,457 Transferring a call to a backup according to call context 9 2001
7,184,534 Using a telephony application server for call control with a voice server 16 2002
 
AVAYA INC. (10)
5,416,830 Integrated voice meassaging/voice response system 32 1993
5,754,639 Method and apparatus for queuing a call to the best split 169 1995
5,930,337 Dynamic message-mailbox size variation 22 1997
5,987,116 Call center integration with operator services databases 33 1997
6,064,731 Arrangement for improving retention of call center's customers 93 1998
6,366,668 Method of routing calls in an automatic call distribution network 93 1999
6,377,662 Speech-responsive voice messaging system and method 32 2000
6,690,788 Integrated work management engine for customer care in a communication system 75 2000
2003/0212,558 Method and apparatus for distributed interactive voice processing 30 2002
7,245,711 Virtual interaction queuing using internet protocols 16 2002
 
SBC TECHNOLOGY RESOURCES, INC. (10)
6,389,400 System and methods for intelligent routing of customer requests using customer and agent models 129 1999
6,778,643 Interface and method of designing an interface 44 2000
6,792,096 Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog 46 2002
6,853,722 System and method for automating customer slamming and cramming complaints 33 2002
6,697,460 Adaptive voice recognition menu method and system 41 2002
6,853,966 Method for categorizing, describing and modeling types of system users 69 2002
2004/0006,473 Method and system for automated categorization of statements 48 2002
6,807,274 Call routing from manual to automated dialog of interactive voice response system 44 2002
2004/0161,078 Adaptive voice recognition menu method and system 38 2004
2005/0015,744 Method for categorizing, describing and modeling types of system users 33 2004
 
AT&T INTELLECTUAL PROPERTY I, L.P. (9)
6,879,683 System and method for providing a call back option for callers to a call center 38 2001
2004/0109,555 Method and system for improved routing of repair calls to a call center 43 2002
7,460,650 Method for designing an automated speech recognition (ASR) interface for a customer call center 4 2004
2006/0036,437 System and method for targeted tuning module of a speech recognition system 18 2004
7,242,751 System and method for speech recognition-enabled automatic call routing 9 2004
7,627,096 System and method for independently recognizing and selecting actions and objects in a speech recognition system 6 2005
2006/0177,040 Call center system for multiple transaction selections 25 2005
2006/0291,642 Call routing system and method of using the same 22 2005
7,657,020 Call routing system and method of using the same 2 2005
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (8)
6,002,760 Intelligent virtual queue 166 1998
6,044,146 Method and apparatus for call distribution and override with priority 58 1998
6,118,866 Emergency call load management for call centers 60 1998
6,381,329 Point-of-presence call center management system 55 1999
6,259,786 Intelligent virtual queue 54 1999
6,442,247 Method and apparatus for recording and automated playback of personal agent greetings in a communication-center environment 39 2000
6,320,951 Transfer-connect telephony services utilizing automated audio systems 19 2000
2004/0083,479 Method for organizing multiple versions of XML for use in a contact center environment 42 2002
 
GOOGLE INC. (6)
6,038,305 Personal dial tone service with personalized caller ID 102 1997
6,385,584 Providing automated voice responses with variable user prompting 65 1999
6,738,082 System and method of data entry for a cluster analysis program 18 2000
6,744,861 Voice dialing methods and apparatus implemented using AIN techniques 39 2000
6,615,209 Detecting query-specific duplicate documents 138 2000
6,751,306 Local on-hold information service with user-controlled personalized menu 47 2001
 
LUCENT TECHNOLOGIES INC. (5)
6,269,153 Methods and apparatus for automatic call routing including disambiguating routing decisions 106 1998
6,438,520 Apparatus, method and system for cross-speaker speech recognition for telecommunication applications 19 1999
6,600,736 Method of providing transfer capability on web-based interactive voice response services 98 1999
6,694,012 System and method to provide control of music on hold to the hold party 39 1999
2002/0046,030 Method and apparatus for improved call handling and service based on caller's demographic information 49 2001
 
SBC KNOWLEDGE VENTURES, L.P. (5)
2006/0018,443 Announcement system and method of use 15 2004
2006/0023,863 Method and system for mapping caller information to call center agent transactions 19 2004
2006/0026,049 Method for identifying and prioritizing customer care automation 32 2004
2006/0039,547 System and method for providing computer assisted user support 17 2004
7,450,698 System and method of utilizing a hybrid semantic model for speech recognition 10 2005
 
VERIZON CORPORATE SERVICES GROUP INC. (5)
6,700,972 System and method for processing and collecting data from a call directed to a call center 57 1999
6,895,083 System and method for maximum benefit routing 38 2001
6,970,554 System and method for observing calls to a call center 44 2002
7,003,079 Apparatus and method for monitoring performance of an automated response system 51 2002
7,039,166 Apparatus and method for visually representing behavior of a user of an automated response system 57 2002
 
E-TALK CORPORATION (4)
5,621,789 Method and system for integrating a plurality of call center agent performance enhancement modules 119 1993
5,555,299 Method and system for transferring calls and call-related data between a plurality of call centers 151 1995
5,923,745 Routing calls to call centers 141 1997
5,937,051 Method and system for transferring calls and call-related data between a plurality of call centers 94 1997
 
ACCENTURE GLOBAL SERVICES LIMITED (3)
2004/0103,017 Adaptive marketing using insight driven customer interaction 47 2002
7,200,614 Dual information system for contact center users 16 2002
7,124,059 Managing maintenance for an item of equipment 40 2004
 
AMERICAN TELEPHONE AND TELEGRAPH COMPANY, AT&T BELL LABORATORIES (3)
6,405,159 Method for categorizing, describing and modeling types of system users 120 1998
6,631,186 System and method for implementing and accessing call forwarding services 109 2000
2003/0204,435 Direct collection of customer intentions for designing customer service center interface 40 2002
 
ASPECT COMMUNICATIONS CORPORATION (3)
6,678,718 Method and apparatus for establishing connections 57 1997
6,584,191 Staffing-based percentage-allocation routing using real-time data 51 1999
6,871,212 Method and apparatus for processing a telephone call 36 2001
 
CISCO TECHNOLOGY, INC. (3)
6,510,414 Speech recognition assisted data entry system and method 48 1999
6,891,932 System and methodology for voice activated access to multiple data sources and voice repositories in a single session 42 2001
2006/0256,956 System and method for providing queue time credit for self-servicing callers 11 2005
 
FIRSTPOINT CONTACT TECHNOLOGIES, LLC (3)
5,335,269 Two dimensional routing apparatus in an automatic call director-type system 212 1992
5,729,600 Automatic call distributor with automated voice responsive call servicing system and method 63 1992
6,333,980 Automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agents 64 1994
 
MCI COMMUNICATIONS CORPORATION (3)
6,038,293 Method and system for efficiently transferring telephone calls 95 1997
6,366,658 Telecommunications architecture for call center services using advanced interactive voice responsive service node 83 1998
6,353,608 Host connect gateway for communications between interactive voice response platforms and customer host computing applications 46 1998
 
SBC PROPERTIES, L.P. (3)
6,925,155 Method and system for routing calls based on a language preference 26 2002
6,842,504 System and method for the automated analysis of performance data 32 2002
6,714,631 Method and system for an automated departure strategy 41 2002
 
BELL TELEPHONE LABORATORIES, INCORPORATED (2)
4,788,715 Announcing waiting times in queuing systems 153 1986
4,953,204 Multilocation queuing for telephone calls 179 1989
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (2)
2004/0125,937 Computer telephony integration (CTI) complete customer contact center 34 2002
2004/0125,938 Computer telephony integration (CTI) complete healthcare contact center 39 2002
 
COMVERSE, INC. (2)
5,659,599 Voice mail network and networking method 29 1994
2003/0144,846 Method and system for modifying the behavior of an application based upon the application's grammar 49 2002
 
COMVERSE, LTD. (2)
6,775,359 Voice reply to incoming e-mail messages, via e-mail 59 1999
7,133,504 Non-voice completion of voice calls 7 2001
 
FUJITSU LIMITED (2)
6,553,112 Call center system 21 1998
7,035,388 Caller identifying method, program, and apparatus and recording medium 34 2002
 
HITACHI, LTD. (2)
5,235,679 Guidance method and apparatus upon a computer system 71 1992
2005/0015,197 Communication type navigation system and navigation method 37 2004
 
JDS UNIPHASE CORPORATION (2)
2005/0018,825 Apparatus and method to identify potential work-at-home callers 16 2003
7,142,652 Apparatus and method to identify potential work-at-home callers 13 2003
 
JPMORGAN CHASE BANK, N.A. (2)
6,553,113 System and methods for call decisioning in a virtual call center integrating telephony with computers 79 1999
2003/0069,937 Method and apparatus for establishing connections 32 2002
 
LEVEL 3 COMMUNICATIONS, LLC (2)
6,614,781 Voice over data telecommunications network architecture 412 1998
6,831,932 Transfer of SONET traffic over a packet-switched network 90 2000
 
MATSUSHITA ELECTRIC INDUSTRIAL CO., LTD. (2)
6,901,366 System and method for assessing TV-related information over the internet 91 1999
2002/0049,874 Data processing device used in serial communication system 10 2001
 
NUANCE COMMUNICATIONS, INC. (2)
6,944,592 Interactive voice response system 49 2000
6,584,180 Automatic voice response system using voice recognition means and method of the same 42 2001
 
OCHOPEE BIG CYPRESS LLC (2)
6,526,126 Identifying an unidentified person using an ambiguity-resolution criterion 22 2001
7,006,605 Authenticating a caller before providing the caller with access to one or more secured resources 37 2003
 
ROCKWELL ELECTRONIC COMMERCE CORP. (2)
6,598,021 Method of modifying speech to provide a user selectable dialect 15 2000
7,206,400 Method and system for data field reuse 6 2001
 
RONALD A. KATZ TECHNOLOGY LICENSING, L.P. (2)
6,570,967 Voice-data telephonic interface control system 46 1995
6,678,360 Telephonic-interface statistical analysis system 40 2000
 
RPX CORPORATION (2)
6,587,556 Skills based routing method and system for call center 82 2000
6,603,854 System and method for evaluating agents in call center 132 2000
 
SIEMENS ENTERPRISE COMMUNICATIONS, INC. (2)
6,714,643 System and method for implementing wait time estimation in automatic call distribution queues 55 2000
6,546,087 Method and system for enabling queue camp-on for skills-based routing 103 2001
 
SPEECHWORKS INTERNATIONAL, INC. (2)
6,173,266 System and method for developing interactive speech applications 245 1998
6,519,562 Dynamic semantic control of a speech recognition system 80 1999
 
TERADATA US, INC. (2)
5,522,046 Communication system uses diagnostic processors and master processor module to identify faults and generate mapping tables to reconfigure communication paths in a multistage interconnect network 82 1994
2002/0087,385 System and method for suggesting interaction strategies to a customer service representative 69 2000
 
VERIZON LABORATORIES INC. (2)
6,782,412 Systems and methods for providing unified multimedia communication services 66 1999
6,763,095 Unified messaging system and method 17 2002
 
AASTRA INTECOM INC. (1)
2006/0165,066 CUSTOMER COMMUNICATION SERVICE SYSTEM 21 2006
 
ALCATEL N.V. (1)
5,042,006 Method of and circuit arrangement for guiding a user of a communication or data terminal 52 1989
 
AMCOL INTERNATIONAL CORPORATION (1)
4,975,841 Method and apparatus for reporting customer data 93 1990
 
AMERICAN TEL-A-SYSTEMS, INC. (1)
2006/0190,424 System and method for dynamically linking 4 2005
 
AMN TELEVISION MARKETING BUSINESS TRUST (1)
2002/0156,699 System of upselling in a computer network environment 41 2002
 
ASPECT TELECOMMUNICATIONS CORPORATION (1)
4,696,028 PBX Intercept and caller interactive attendant bypass system 176 1984
 
ASPECT TELECOMMUNICATIONS INC. (1)
RE37001 Interactive call processor to facilitate completion of queued calls 19 1996
 
AT&T IPM CORP. (1)
5,432,845 Post answer telephone call redirection or rerouting 59 1992
 
AVAYA TECHNOLOGY LLC (1)
6,744,877 Method and system for enterprise service balancing 92 1999
 
BALL, HARLEY R. (1)
6,002,689 System and method for interfacing a local communication device 110 1996
 
BELRON SYSTEMS, INC. (1)
6,496,836 Symbol-based memory language system and method 19 1999
 
BT GROUP PLC (1)
7,062,505 Content management system for the telecommunications industry 17 2002
 
CALLFX.COM (1)
6,731,722 Automated transaction processing system 33 2002
 
CAPITAL ONE FINANCIAL CORPORATION (1)
2003/0195,753 Systems and methods for providing priority customer service 42 2002
 
CATALYSTWEB, LLC (1)
2005/0172,033 Apparatus and method for multi-layer rule application within an integrated messaging platform 15 2004
 
CAVIUM, INC. (1)
2006/0056,406 Packet queuing, scheduling and ordering 20 2004
 
CENTAURI NETSYSTEMS CORP. (1)
2003/0097,428 Internet server appliance platform with flexible integrated suite of server resources and content delivery capabilities supporting continuous data flow demands and bursty demands 56 2001
 
CIENA CORPORATION (1)
6,757,306 Method and system for intermediate system level 2 transparency using the SONET LDCC 32 1999
 
DAMON, LAREMIE PT. L.L.C. (1)
6,859,529 Method and system for self-service scheduling of inbound inquiries 57 2002
 
DIALOGIC CORPORATION (1)
7,095,827 Broadcasting and conferencing in a distributed environment 5 2002
 
EDIFY CORPORATION (1)
5,455,903 Object oriented customer information exchange system and method 105 1991
 
EMC CORPORATION (1)
6,173,289 Apparatus and method for performing actions on object-oriented software objects in a directory services system 64 1997
 
ENPOCKET, INC. (1)
2003/0130,864 Facilitation of mobile direct response by service callback 54 2002
 
ERICSSON MESSAGING SYSTEMS INC. (1)
5,497,373 Multi-media interface 377 1994
 
EXTEMPO SYSTEMS, INC. (1)
2003/0028,498 Customizable expert agent 25 2002
 
FUJITSU NETWORK COMMUNICATIONS, INC. (1)
6,317,439 Architecture for a SONET line unit including optical transceiver, cross-connect and synchronization subsystem 74 1999
 
GENESYS LABORATORIES CANADA INC. (1)
7,031,444 Computer-implemented voice markup system and method 25 2002
 
GENESYS TELECOMMUNICATIONS (1)
6,922,689 Method and apparatus for auto-assisting agents in agent-hosted communications sessions 21 1999
 
GLOBALFOUNDRIES INC. (1)
6,598,136 Data transfer with highly granular cacheability control between memory and a scratchpad area 36 1997
 
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. (1)
2003/0187,773 Virtual marketplace agent technology 35 2002
 
HIGHDEAL (1)
2003/0144,919 Product sale process management system 32 2002
 
IMMERQUIRE, LLC (1)
6,587,558 System and method for virtual interactive response unit 26 2001
 
INETO, INC. (1)
7,106,850 Customer communication service system 29 2001
 
INTELLECTUAL VENTURES I LLC (1)
6,697,458 System and method for synchronizing voice mailbox with e-mail box 31 2000
 
INTERACTIVE INTELLIGENCE, INC. (1)
6,847,715 Method and system for informing callers within a queue 19 2000
 
INTERVOICE LIMITED PARTNERSHIP (1)
6,061,433 Dynamically changeable menus based on externally available data 93 1997
 
IXI MOBILE (R&D) LTD. (1)
7,013,112 Method, system and computer readable medium for making a business decision in response to information from a short distance wireless network 17 2001
 
KABUSHIKI KAISHA TOSHIBA (1)
5,632,002 Speech recognition interface system suitable for window systems and speech mail systems 118 1993
 
KONINKLIJKE PHILIPS ELECTRONICS N.V. (1)
6,823,307 Language model based on the speech recognition history 40 2000
 
LINGOMOTORS, INC. (1)
2003/0018,659 Category-based selections in an information access environment 30 2002
 
MATCHMD, LLC (1)
2002/0165,732 System and method for automated and interactive scheduling 48 2002
 
MATRIX NETSYSTEMS, INC. (1)
2002/0059,169 System for quickly collecting operational data for internet destinations 27 2001
 
MCKESSON HEALTH SOLUTION LLC (1)
5,953,704 Health care management system for comparing user-proposed and recommended resources required for treatment 132 1997
 
MD FAB. CAPITAL L.L.C. (1)
6,571,240 Information processing for searching categorizing information in a document based on a categorization hierarchy and extracted phrases 64 2000
 
METRO ONE TELECOMMUNICATIONS, INC. (1)
2003/0165,223 Technique for providing a telecommunication service including information assistance 36 2003
 
MICROSOFT CORPORATION (1)
6,766,320 Search engine with natural language-based robust parsing for user query and relevance feedback learning 162 2000
 
MICROSTRATEGY, INCORPORATED (1)
6,885,734 System and method for the creation and automatic deployment of personalized, dynamic and interactive inbound and outbound voice services, with real-time interactive voice database queries 107 2000
 
MITEL NETWORKS CORPORATION (1)
6,411,687 Call routing based on the caller's mood 68 1998
 
MOTOROLA MOBILITY LLC (1)
6,269,336 Voice browser for interactive services and methods thereof 371 1998
 
MPL APPLICATIONS, L.L.C. (1)
5,299,260 Telephone call handling system 271 1993
 
NET2PHONE, INC. (1)
5,999,965 Automatic call distribution server for computer telephony communications 218 1997
 
NETCALL PLC (1)
6,704,404 Callback telecommunication system and method 35 2000
 
NINE ONE ONE, INC. (1)
2005/0141,692 Computer-telephony integration (CTI) system for controlling an automatic call distribution system using a bidirectional CTI model 28 2004
 
NOKIA CORPORATION (1)
6,732,151 Methods for forwarding voice messages to an email account 15 2000
 
ORACLE INTERNATIONAL CORPORATION (1)
6,832,224 Method and apparatus for assigning a confidence level to a term within a user knowledge profile 86 2002
 
ORANGE SA (1)
5,652,789 Network based knowledgeable assistant 445 1994
 
OSS CORPORATION (1)
6,414,966 Bridging device for mapping/demapping ethernet packet data directly onto and from a sonet network 56 2000
 
PACIFIC BELL TELEPHONE COMPANY (1)
7,065,201 Telephone call processing in an interactive voice response call management system 26 2001
 
PARADOX TECHNICAL SOLUTIONS LLC (1)
6,119,101 Intelligent agents for electronic commerce 338 1997
 
QJUNCTION TECHNOLOGY, INC. (1)
2002/0087,316 Computer-implemented grammar-based speech understanding method and system 8 2001
 
QWEST COMMUNICATIONS INTERNATIONAL INC. (1)
6,907,119 Automated business directory assistance 49 2001
 
REDTAGOUTLET.COM, INC. (1)
2001/0018,672 Method and apparatus for facilitating the sale of goods over the internet 54 2001
 
REFLEX SECURITY, INC. (1)
6,963,983 Method of and system for detecting an anomalous operation of a computer system 43 2004
 
ROAMWARE, INC. (1)
7,092,370 Method and system for wireless voice channel/data channel integration 151 2001
 
ROCKWELL ELECTRONIC COMMERCIAL CORP. (1)
7,349,843 Automatic call distributor with language based routing system and method 9 2000
 
SA INTERACTIVE INFORMATION TECHNOLOGY, INC. (1)
6,421,433 Interactive voice personal and live connection telephone messaging system 10 2001
 
SAMSUNG ELECTRONICS CO., LTD. (1)
5,946,377 Script-based DTMF information retrieval system 23 1995
 
SANFORD J. MORGANSTEIN (1)
5,940,476 System and method for identifying an unidentified caller 137 1996
 
SETA CORPORATION (1)
2003/0187,732 Method and system for presenting a sales incentive 33 2002
 
SIEMENS INFORMATION AND COMMUNICATION NETWORKS, INC. (1)
2001/0026,608 Notification system for multimedia messaging systems 3 2001
 
SILICON VALLEY BANK (1)
6,574,599 Voice-recognition-based methods for establishing outbound communication through a unified messaging system including intelligent calendar interface 103 1999
 
SMART TONE, INC. (1)
5,732,133 System and method for selecting and generating telephone access numbers for limiting access to a telephone service 25 1996
 
SONY ELECTRONICS INC. (1)
2002/0133,413 System and method for purchasing an item displayed on a display device 36 2001
 
SPEECH SYSTEMS OF COLORADO, INC. (1)
5,754,978 Speech recognition system 64 1995
 
SPORTWARE TECHNOLOGIES, INC. (1)
6,615,248 Method and system for presenting content selection options 84 1999
 
SUN MICROSYSTEMS, INC. (1)
6,144,938 Voice user interface with personality 194 1998
 
TELEMANAGER TECHNOLOGIES, INC. (1)
2005/0060,200 Remote prescription refill system 8 2004
 
THOMPSON, CRAIG W. (1)
7,027,975 Guided natural language interface system and method 118 2000
 
TIBCO SOFTWARE INC. (1)
6,003,011 Workflow management system wherein ad-hoc process instances can be generalized 64 1998
 
TRANSERA COMMUNICATIONS, INC. (1)
2006/0109,976 Method and system for monitoring and managing multi-sourced call centers 7 2005
 
TRANSWITCH CORPORATION (1)
4,967,405 System for cross-connecting high speed digital SONET signals 135 1988
 
UNIFIED DISPATCH, LLC (1)
2003/0235,282 Automated transportation call-taking system 51 2003
 
UNIVERSITY OF SOUTHERN CALIFORNIA (1)
2006/0195,312 Integer programming decoder for machine translation 12 2006
 
VERIZON SERVICES CORP. (1)
2002/0064,149 System and method for providing requested quality of service in a hybrid network 223 2001
 
VIRTUAL VISION, INC. (1)
5,867,817 Speech recognition manager 107 1996
 
VOX GENERATION LIMITED (1)
2005/0125,232 Automated speech-enabled application creation method and apparatus 13 2004
 
VOXWARE, INC. (1)
6,662,163 System and method for programming portable devices from a remote computer system 60 2000
 
VPNET TECHNOLOGIES, INC. (1)
6,173,399 Apparatus for implementing virtual private networks 201 1997
 
VSC INDUSTRIES, INC. (1)
5,297,183 Speech recognition system for electronic switches in a cellular telephone or personal communication network 112 1992
 
WALKER DIGITAL, LLC (1)
5,946,388 Method and apparatus for priority queuing of telephone calls 129 1997
 
WELGATE CORP. (1)
6,999,755 Method and device for providing information of unfinished call 7 2003
 
XEROX CORPORATION (1)
6,434,546 System and method for transferring attribute values between search queries in an information retrieval system 21 1998
 
YAHOO! INC. (1)
5,991,756 Information retrieval from hierarchical compound documents 233 1997
 
OTHER [CHECK PATENT PROFILE FOR ASSIGNMENT INFORMATION] (10)
5,995,979 Apparatus and method for selecting records from a computer database by repeatedly displaying search terms from multiple list identifiers before either a list identifier or a search term is selected 41 1998
6,400,996 Adaptive pattern recognition based control system and method 589 1999
6,418,424 Ergonomic man-machine interface incorporating adaptive pattern recognition based control system 201 1999
2001/0032,229 Method and system for conducting commercial transactions by computer network 42 2000
2002/0067,714 System and method for wide area network and telco infrastructure integration 44 2001
2003/0179,876 Answer resource management system and method 21 2003
2005/0201,547 Call queuing 27 2004
2004/0243,568 Search engine with natural language-based robust parsing of user query and relevance feedback learning 50 2004
2005/0041,647 Internet voice & data messaging (IVDM) portal 61 2004
2005/0171,877 Method of making capital investment decisions concerning locations for business operations and/or facilities 14 2005

Patent Citation Ranking

Forward Cites

Patent Info (Count) # Cites Year
 
AT&T INTELLECTUAL PROPERTY I, L.P. (3)
8,229,091 Interactive voice response to short message service text messenger 0 2009
8,401,851 System and method for targeted tuning of a speech recognition system 0 2009
8,218,754 System, method and software for transitioning between speech-enabled applications using action-object matrices 0 2009
 
INTELLISIST, INC. (2)
8,170,197 System and method for providing automated call center post-call processing 1 2005
8,068,595 System and method for providing a multi-modal communications infrastructure for automated call center operation 1 2007

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
3.5 Year Payment $1600.00 $800.00 $400.00 Jan 6, 2014
7.5 Year Payment $3600.00 $1800.00 $900.00 Jan 6, 2018
11.5 Year Payment $7400.00 $3700.00 $1850.00 Jan 6, 2022
Fee Large entity fee small entity fee micro entity fee
Surcharge - 3.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00