US Patent No: 7,751,551

Number of patents in Portfolio can not be more than 2000

System and method for speech-enabled call routing

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Abstract

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A method of processing a call is disclosed. The method can transform speech input from a caller of a call into text and convert the text into an object and an action. The method determines a call destination based on the object and the action. The method can route the call to a destination when a caller is not in compliance with at least one business rule. The method can further route the call to the call destination when the caller is in compliance.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
AT&T INTELLECTUAL PROPERTY I, L.P.RENO, NV6089

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bushey, Robert R Cedar Park, US 124 3756
Knott, Benjamin Anthony Round Rock, US 37 827
Korth, Sarah Chicago, US 20 283

Cited Art Landscape

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* Cited By Examiner

Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
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8,068,595 System and method for providing a multi-modal communications infrastructure for automated call center operation 5 2007
8,457,296 System and method for processing multi-modal communications during a call session 1 2011
8,804,938 Computer-implemented system and method for processing user communications 0 2013
9,014,362 System and method for processing multi-modal communications within a call center 0 2014
9,258,414 Computer-implemented system and method for facilitating agent-customer calls 0 2015
* Cited By Examiner

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