US Patent No: 7,751,551

Number of patents in Portfolio can not be more than 2000

System and method for speech-enabled call routing

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ALSO PUBLISHED AS: 20060153345
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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method of processing a call is disclosed. The method can transform speech input from a caller of a call into text and convert the text into an object and an action. The method determines a call destination based on the object and the action. The method can route the call to a destination when a caller is not in compliance with at least one business rule. The method can further route the call to the call destination when the caller is in compliance.

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Patent Owner(s)

Patent OwnerAddressTotal Patents
AT&T INTELLECTUAL PROPERTY I, L.P.RENO, NV4350

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bushey, Robert R Cedar Park, TX 202 2309
Knott, Benjamin Anthony Round Rock, TX 58 406
Korth, Sarah Chicago, IL 32 130

Cited Art Landscape

Patent Info (Count) # Cites Year
 
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Other [Check patent profile for assignment information] (9)
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Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
AT&T INTELLECTUAL PROPERTY I, L.P. (3)
8,229,091 Interactive voice response to short message service text messenger 1 2009
8,401,851 System and method for targeted tuning of a speech recognition system 0 2009
8,218,754 System, method and software for transitioning between speech-enabled applications using action-object matrices 0 2009
 
INTELLISIST, INC. (3)
8,170,197 System and method for providing automated call center post-call processing 2 2005
8,068,595 System and method for providing a multi-modal communications infrastructure for automated call center operation 4 2007
8,457,296 System and method for processing multi-modal communications during a call session 0 2011

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