US Patent No: 7,751,551

Number of patents in Portfolio can not be more than 2000

System and method for speech-enabled call routing

ALSO PUBLISHED AS: 20060153345

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Abstract

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A method of processing a call is disclosed. The method can transform speech input from a caller of a call into text and convert the text into an object and an action. The method determines a call destination based on the object and the action. The method can route the call to a destination when a caller is not in compliance with at least one business rule. The method can further route the call to the call destination when the caller is in compliance.

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Patent Owner(s)

Patent OwnerAddressTotal Patents
AT&T INTELLECTUAL PROPERTY I, L.P.RENO, NV5031

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bushey, Robert R Cedar Park, TX 211 2710
Knott, Benjamin Anthony Round Rock, TX 62 536
Korth, Sarah Chicago, IL 34 184

Cited Art Landscape

Patent Info (Count) # Cites Year
 
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Other [Check patent profile for assignment information] (8)
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Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
AT&T INTELLECTUAL PROPERTY I, L.P. (6)
8,229,091 Interactive voice response to short message service text messenger 1 2009
8,401,851 System and method for targeted tuning of a speech recognition system 2 2009
8,218,754 System, method and software for transitioning between speech-enabled applications using action-object matrices 0 2009
8,751,232 System and method for targeted tuning of a speech recognition system 0 2013
8,731,165 System and method of automated order status retrieval 0 2013
8,824,659 System and method for speech-enabled call routing 0 2013
 
INTELLISIST, INC. (4)
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8,068,595 System and method for providing a multi-modal communications infrastructure for automated call center operation 5 2007
8,457,296 System and method for processing multi-modal communications during a call session 1 2011
8,804,938 Computer-implemented system and method for processing user communications 0 2013

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Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00