System and method for speech-enabled call routing
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United States of America Patent
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Jul 6, 2010
Grant Date -
Jul 13, 2006
app pub date -
Jan 10, 2005
filing date -
Jan 10, 2005
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method of processing a call is disclosed. The method can transform speech input from a caller of a call into text and convert the text into an object and an action. The method determines a call destination based on the object and the action. The method can route the call to a destination when a caller is not in compliance with at least one business rule. The method can further route the call to the call destination when the caller is in compliance.
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Family
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Cited Art Landscape
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