US Patent No: 7,751,551

Number of patents in Portfolio can not be more than 2000

System and method for speech-enabled call routing

ALSO PUBLISHED AS: 20060153345
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Abstract

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A method of processing a call is disclosed. The method can transform speech input from a caller of a call into text and convert the text into an object and an action. The method determines a call destination based on the object and the action. The method can route the call to a destination when a caller is not in compliance with at least one business rule. The method can further route the call to the call destination when the caller is in compliance.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
AT&T INTELLECTUAL PROPERTY I, L.P.RENO, NV5463

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bushey, Robert R Cedar Park, US 123 2264
Knott, Benjamin Anthony Round Rock, US 35 353
Korth, Sarah Chicago, US 19 101

Cited Art Landscape

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* Cited By Examiner

Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
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8,068,595 System and method for providing a multi-modal communications infrastructure for automated call center operation 5 2007
8,457,296 System and method for processing multi-modal communications during a call session 1 2011
8,804,938 Computer-implemented system and method for processing user communications 0 2013
9,014,362 System and method for processing multi-modal communications within a call center 0 2014
* Cited By Examiner

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
7.5 Year Payment $3600.00 $1800.00 $900.00 Jan 6, 2018
11.5 Year Payment $7400.00 $3700.00 $1850.00 Jan 6, 2022
Fee Large entity fee small entity fee micro entity fee
Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00