System and method for supporting software
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United States of America Patent
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Jul 13, 2010
Grant Date -
Oct 23, 2008
app pub date -
Apr 20, 2007
filing date -
Apr 20, 2007
priority date (Note) -
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status (Latency Note)
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Abstract
This disclosure provides various embodiments of software for supporting a business application. In one aspect, the software determines that a technical error associated with the business application has occurred, automatically communicates the technical error and dynamic context information to a remote support site, the dynamic context information at least partially identifying the particular execution point of the business application, receives one or more potential solutions for the technical error, the one or more potential solutions determined using at least the communicated technical error, dynamic context information, and static information collected at the support site; and presents the one or more potential solutions to a user of the business application via an interface. In some implementations, the software is further operable to prioritize the one or more presented potential solutions at least according to metrics associated with the one or more potential solutions.
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