Importance

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Abstract

Client-specified methods, systems and computer program product with multi-protocol access for data input requests designed around a client's business application. It does this by interfacing IVR/telephony programming of multiple communication device protocols to separate data source input protocol programming, including remoting programming. Data input is by selected IVR/telephony responses designed around the needs of the individual client through selection process within a variety of configuration templates. The templates are designed to interface with the business applications through programming procedures for data entry specific to each application's protocol. The advantage, templates reduce user/client's interface with the business applications resulting in minimal time and knowledge of each applications data requirements, and limits each user's access to the system to specific data input. System response for data output is limited to the requested input for error reduction.

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First Claim