SIP ACD multi-tenant mechanism that facilitates multiple levels of partitions or tenants
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United States of America Patent
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Jul 27, 2010
Grant Date -
Nov 9, 2006
app pub date -
May 6, 2005
filing date -
May 6, 2005
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and apparatus are provided for routing a SIP INVITE by a contact distributor that provides contact distribution services to a plurality of independent contact distribution services tenants. The method includes the steps of routing the SIP INVITE to a SIP proxy server of the contact distributor, the SIP proxy server identifying a tenant associated with the SIP INVITE of the plurality of independent contact distribution services tenants and the SIP proxy server routing the SIP INVITE to a resource of the contact distributor based upon the identified tenant.
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