Automated sales support system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Aug 3, 2010
Grant Date -
May 28, 2009
app pub date -
Jan 22, 2009
filing date -
May 7, 2001
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and method for notifying salespersons of customer communications including a target item is provided. Individual customers are mapped to one or more salespersons. Target items of interest to a salesperson are defined and a salesperson is associated with a customer. For each salesperson, on-line communication channels are monitored for the occurrence of a communications involving a customer associated with the salesperson and including a target item defined by the salesperson. When such an occurrence happens, a notification is directed to the salesperson. Salesperson access to the system and customer access to the on-line communication channels requires authorization.
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