US Patent No: 7,770,175

Number of patents in Portfolio can not be more than 2000

Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goal

ALSO PUBLISHED AS: 20050071844

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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The present invention is directed to balancing resource loads. In particular, the present invention is directed to assigning work to service locations having the greatest probability of servicing the work within a target time. Because an average wait time is not necessarily equal to a probability of servicing work within a target time, the present invention is useful in meeting service target goals. Because the present invention operates by comparing the probability of a defined set of service locations to one another, absolute probabilities need not be calculated. Instead, relative probabilities may be used in assigning work.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
AVAYA INC.BASKING RIDGE, NJ2495

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Flockhart, Andrew D Thornton, CO 116 3053
Roybal, Larry John Westminster, CO 11 191
Steiner, Robert C Broomfield, CO 109 475

Cited Art Landscape

Patent Info (Count) # Cites Year
 
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INTERNATIONAL BUSINESS MACHINES CORPORATION (16)
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6,263,359 Computer resource proportional utilization and response time scheduling 115 1997
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6,230,183 Method and apparatus for controlling the number of servers in a multisystem cluster 110 1998
6,178,441 Method and system in a computer network for the reliable and consistent ordering of client requests 102 1998
* 6,748,414 Method and apparatus for the load balancing of non-identical servers in a network environment 37 1999
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WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT (11)
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ACCENTURE GLOBAL SERVICES LIMITED (13)
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6,463,415 69voice authentication system and method for regulating border crossing 84 1999
6,480,826 System and method for a telephonic emotion detection that provides operator feedback 110 1999
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2002/0002,464 SYSTEM AND METHOD FOR A TELEPHONIC EMOTION DETECTION THAT PROVIDES OPERATOR FEEDBACK 51 1999
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DATATERN, INC. (1)
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HOME ACCOUNT NETWORK, INC. (1)
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SIEBEL SYSTEMS, INC. (1)
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COOPER T.G.S. L.L.C. (2)
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6,389,132 Multi-tasking, web-based call center 191 1999
 
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* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (1)
* 8,127,032 Performance sampling in distributed systems 0 2007
 
AT&T INTELLECTUAL PROPERTY I, L.P. (1)
* 8,218,754 System, method and software for transitioning between speech-enabled applications using action-object matrices 0 2009
 
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. (1)
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UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA) (1)
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AVAYA INC. (2)
* 7,949,123 Wait time predictor for long shelf-life work 3 2004
8,675,860 Training optimizer for contact center agents 1 2012
* Cited By Examiner

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