Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goal

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7770175
APP PUB NO 20050071844A1
SERIAL NO

10673118

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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The present invention is directed to balancing resource loads. In particular, the present invention is directed to assigning work to service locations having the greatest probability of servicing the work within a target time. Because an average wait time is not necessarily equal to a probability of servicing work within a target time, the present invention is useful in meeting service target goals. Because the present invention operates by comparing the probability of a defined set of service locations to one another, absolute probabilities need not be calculated. Instead, relative probabilities may be used in assigning work.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
AVAYA INC.BASKING RIDGE, NJ2792

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Flockhart, Andrew D Thornton, US 82 3881
Roybal, Larry John Westminster, US 7 255
Steiner, Robert C Broomfield, US 88 783

Cited Art Landscape

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* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
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* Cited By Examiner

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