Correlating complex errors with generalized end-user tasks

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United States of America Patent

PATENT NO 7779309
APP PUB NO 20090119545A1
SERIAL NO

11936533

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Abstract

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A system for reporting and/or displaying errors in a system that affect end-user tasks includes mechanisms for gathering, interpreting and displaying application status information in a convenient display. In one implementation, for example, distributed application programs in a system are configured to provide status reports (e.g., positive, negative, pending) to a centralized reporting service. The centralized service stores the status information in a database. An event interpreter module queries the database to identify the status of certain application components that affect or otherwise implicate performance of generalized end-user tasks, such as sending/receiving email, logging-in to the network, accessing the internet, remote computer management, or the like. A graphical user interface can then display this information to the administrator in a way that immediately indicates what end-user tasks might be affected by failure or correct execution of a given application component, as well as suggested corrective action as needed.

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Patent Owner(s)

Patent OwnerAddress
MICROSOFT TECHNOLOGY LICENSING LLCONE MICROSOFT WAY REDMOND WA 98052

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Pham, Bernard Kirkland, US 3 30
Watson, Eric B Redmond, US 51 2656
Xie, Zhiyi Shanghai, CN 4 207

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