Service personnel communication system
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United States of America Patent
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Sep 7, 2010
Issued Date -
N/A
app pub date -
Feb 19, 2008
filing date -
Nov 12, 2004
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A data processing system for analyzing customer and employee interactions in a service establishment is disclosed. The data processing system comprises a plurality of remote customer, employee units and a central unit. The units each include a transceiver to send and receive signals. The signals are all received by the central unit and relayed to the appropriate unit. The central unit time stamps and records all signals in a database. The system further comprises an evaluation program which analyzes the signal data to provide employee performance ratings and staffing recommendations.
First Claim
Family
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Cited Art Landscape
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