Language interpretation call transferring in a telecommunications network
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United States of America Patent
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Sep 7, 2010
Issued Date -
N/A
app pub date -
Sep 13, 2005
filing date -
Sep 13, 2005
priority date (Note) -
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status (Latency Note)
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Abstract
A method and system of providing language interpretation for a merchant are disclosed. An incoming telephone call from a customer speaking a first language is received at a language interpretation service. The customer is greeted in the first language by an interpreter associated with a language interpretation provider. The interpreter telephonically engages a first agent representing the merchant, wherein the first agent speaks a second language and the interpreter translates a conversation between the customer and the first agent. Once the translation is completed, the first agent is disconnected from the call. Next, if the customer elects to be connected to a business partner of the merchant, the interpreter telephonically engages a second agent representing the business partner. The second agent speaks the second language and the interpreter translates a conversation between the customer and the second agent.
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