US Patent No: 7,792,278

Number of patents in Portfolio can not be more than 2000

Integration of contact center surveys

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ALSO PUBLISHED AS: 20070233549
ATTORNEY / AGENT: (SPONSORED)
 

Importance

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Abstract

Systems and methods for integrating contact center surveys are provided. In this regard, a representative method comprises: obtaining performance data pertaining to a contact center agent, the agent being designated to assist a customer of the contact center; providing a survey to the customer; receiving survey data responsive to the survey and corresponding to interaction with the customer by the contact center agent; and correlating the performance data with the survey data.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
VERINT AMERICAS INC.MELVILLE, NY105
WITNESS SYSTEMS, INC.ROSWELL, GA83

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Lyerly, Thomas Marietta, GA 11 31
McLean, Nick Duluth, GA 12 40
Watson, Joseph Swansea, GB 33 141

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Other [Check patent profile for assignment information] (5)
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Patent Citation Ranking

Forward Cites

Patent Info (Count) # Cites Year
 
24/7 CUSTOMER, INC. (1)
8,396,741 Mining interactions to manage customer experience throughout a customer service lifecycle 0 2009

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
3.5 Year Payment $1600.00 $800.00 $400.00 Mar 7, 2014
7.5 Year Payment $3600.00 $1800.00 $900.00 Mar 7, 2018
11.5 Year Payment $7400.00 $3700.00 $1850.00 Mar 7, 2022
Fee Large entity fee small entity fee micro entity fee
Surcharge - 3.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00