Method, system, and program for customer service and support management
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Sep 7, 2010
Grant Date -
N/A
app pub date -
Oct 31, 2007
filing date -
Apr 4, 2001
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
Managing customer and product information over a network using a multi-functional management tool uses a computer which is programmed for generating a customer database including customer records, wherein each customer record tracks a customer. The computer updates the customer database from information received from the customer to add or modify a specific customer record indicating customer contact and product purchase information about the customer. The computer is used for updating the product database from information received from a client to add or modify a specific product record indicating product and inventory information about the product. The information can include a troubleshooting sequence for the specific product and a specific problem. One option during at least one part of said troubleshooting sequence includes at least one part sale option as an upselling operation.
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