Systems and methods for data synchronization in a customer center
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United States of America Patent
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Oct 19, 2010
Grant Date -
Nov 29, 2007
app pub date -
Sep 29, 2006
filing date -
May 10, 2006
priority date (Note) -
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Abstract
Systems and methods for performing agent data synchronization in a customer center having a plurality of agents. In this regard, a representative method comprises: storing agent data on a customer center network; sending the agent data to a plurality of workforce applications that are coupled to the customer center network, at least one workforce application including agent data; and updating the agent data of the plurality of workforce applications according to the received agent data such that synchronization of the agent data is maintained among the plurality of the workforce applications.
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