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United States of America Patent
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Oct 26, 2010
Grant Date -
Jul 21, 2005
app pub date -
Jan 20, 2004
filing date -
Jan 20, 2004
priority date (Note) -
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status (Latency Note)
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Abstract
A method and apparatus are provided for distributing Internet calls by an automatic contact distributor. The method includes the steps of receiving a Session Initiation Protocol INVITE by the automatic contact distributor that identifies an Internet call to be established with a client, selecting an agent to handle the Internet call and exchanging call information between the client and the selected agent through a buffer server.
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