Method and apparatus for large population speaker identification in telephone interactions

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United States of America Patent

PATENT NO 7822605
SERIAL NO

11550951

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Abstract

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A method and apparatus for determining whether a speaker uttering an utterance belongs to a predetermined set comprising known speakers, wherein a training utterance is available for each known speaker. The method and apparatus test whether features extracted from the tested utterance provide a score exceeding a threshold when matched against one or more of models constructed upon voice samples of each known speaker. The method and system further provide optional enhancements such as determining, using, and updating model normalization parameters, a fast scoring algorithm, summed calls handling, or quality evaluation for the tested utterance.

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Patent Owner(s)

  • NICE LTD.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Wasserblat, Moshe Modiin, IL 46 3179
Zigel, Yaniv Omer, IL 14 425

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