Telecommunication network that provides caller-entered information to multiple call destinations
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United States of America Patent
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Nov 2, 2010
Issued Date -
N/A
app pub date -
Jun 22, 2006
filing date -
Jan 15, 2002
priority date (Note) -
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status (Latency Note)
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Abstract
A telecommunication network comprises a switching system configured to route a call to a service platform, the service platform configured to transfer a prompt message over the call, collect caller-entered information from a caller over the call in response to the prompt message, and transfer the caller-entered information to a call processing system in the telecommunication network, the call processing system configured to transfer the caller-entered information to a destination processor at a call center, process a destination routing code from the destination processor to determine a destination routing instruction, and transfer the destination routing instruction to the switching system, and the switching system further configured to route the call to a destination in response to the destination routing instruction.
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