Method of preference driven segmentation routing
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United States of America Patent
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Nov 9, 2010
Grant Date -
Jun 29, 2006
app pub date -
Dec 23, 2004
filing date -
Dec 23, 2004
priority date (Note) -
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Abstract
A method and apparatus are provided for assigning a plurality of agents to a plurality of contacts. The method includes the steps of providing an ordered list of agent preferences for each contact of the plurality of contacts, providing an ordered list of contact preferences for each agent of the plurality of agents and assigning an agent of the plurality of agents to a contact of the plurality of contacts based upon the preferences lists of both the contact and agent.
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