Call routing based on user availability
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United States of America Patent
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Nov 16, 2010
Issued Date -
N/A
app pub date -
Jul 9, 2004
filing date -
Jan 22, 2004
priority date (Note) -
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Abstract
There is disclosed a method of routing a call in a communication system, comprising: defining a set of availability modes for at least one user, each mode including at least one identifier identifying at least one originating telephone number; defining a routing rule for each of said modes; and routing a call for the at least one user in dependence upon the routing rule associated with an active availability mode of the user and the originating telephone number of the call.
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