Provide a graceful transfer out of active wait treatment
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United States of America Patent
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Nov 16, 2010
Issued Date -
N/A
app pub date -
Sep 18, 2006
filing date -
Sep 18, 2006
priority date (Note) -
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Abstract
The present invention provides a graceful transfer of a contact from a queue to another party. More particularly, exit points are defined within a given wait treatment for the contact. While the contact is in queue waiting for service the initiator of the contact is able provided with the wait treatment. When the contact is ready to be removed from the queue (e.g., because a servicing agent is ready to available to service the contact), the contact is kept in the queue and continues to be provided the wait treatment until an exit point has been reached.
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