Provide a graceful transfer out of active wait treatment

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7835514
SERIAL NO

11523402

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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The present invention provides a graceful transfer of a contact from a queue to another party. More particularly, exit points are defined within a given wait treatment for the contact. While the contact is in queue waiting for service the initiator of the contact is able provided with the wait treatment. When the contact is ready to be removed from the queue (e.g., because a servicing agent is ready to available to service the contact), the contact is kept in the queue and continues to be provided the wait treatment until an exit point has been reached.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
AVAYA INC.BASKING RIDGE, NJ2909

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Snyder, Robert Danville, US 37 1792
Taylor, Robin D Danville, US 1 3

Cited Art Landscape

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* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
Other [Check patent profile for assignment information] (1)
* 2010/0088,086 Method for personalizing computerized customer service 4 2008
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (2)
* 8335300 Personalizing computerized customer service 1 2008
8615070 Personalizing computerized customer service 0 2012
 
UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA) (1)
* 9025742 Method and system for providing targeted messages 0 2007
* Cited By Examiner

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