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United States of America Patent

PATENT NO 7844504
SERIAL NO

09669486

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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The present invention is directed to a method and system for routing contacts in a contact center based on a number of factors including the value or nature of items in an order of the customer associated with the contact. The invention is particularly useful in E-commerce web-sites in which electronic orders are generated by the customer.

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Patent Owner(s)

  • AVAYA INC.

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Anderson, Gregory L Colleyville, US 2 50
Flockhart, Andrew D Thornton, US 83 6101
Hull, Richard B Morristown, US 15 305
Irwig, Kevin George North Ryde, AU 1 16
Kumar, Bharat Belle Mead, US 47 1390

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