Routing based on the contents of a shopping cart
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United States of America Patent
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Nov 30, 2010
Issued Date -
N/A
app pub date -
Sep 25, 2000
filing date -
Apr 27, 2000
priority date (Note) -
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status (Latency Note)
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Abstract
The present invention is directed to a method and system for routing contacts in a contact center based on a number of factors including the value or nature of items in an order of the customer associated with the contact. The invention is particularly useful in E-commerce web-sites in which electronic orders are generated by the customer.
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