Method and apparatus for remote alarm data delivery
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United States of America Patent
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Nov 30, 2010
Issued Date -
N/A
app pub date -
Apr 12, 2007
filing date -
Apr 8, 2003
priority date (Note) -
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status (Latency Note)
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Abstract
In accordance with the teachings of the present invention, a method and apparatus is presented for alerting an operator of a network problem using a variety of contact devices. A server receives notification of a network problem. The server accesses presence information detailing the current location of an operator. The server then uses push technology to transmit alert information to the operator. As such, the alert information may be communicated directly to a client machine used by the operator. In the case where the operator is communicating through a contact device, which communicates with an interactive system, the alert information is forwarded to the interactive system, which communicates with the contact device.
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