Systems and methods for a secure recording environment
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United States of America Patent
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Dec 14, 2010
Issued Date -
N/A
app pub date -
Jun 30, 2006
filing date -
Jun 30, 2006
priority date (Note) -
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status (Latency Note)
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Abstract
Systems and methods are disclosed for retrieving and playing back a secure, captured data in a customer center. In another embodiment, the method comprises: transmitting a request by a retrieval component to retrieve stored, encrypted data from a recording subsystem; establishing a secure communication between the retrieval component and the recording subsystem to retrieve the stored, encrypted data; receiving the stored, encrypted data by the retrieval component; transmitting a request to retrieve electronic keys for decrypting the stored, encrypted data; receiving the electronic keys by the retrieval component; decrypting the stored, encrypted data using the electronic keys; and playing back the decrypted data.
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