System and method for routing calls
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United States of America Patent
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Jan 4, 2011
Issued Date -
N/A
app pub date -
Dec 6, 2004
filing date -
Dec 6, 2004
priority date (Note) -
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Abstract
A method and system of routing calls. In a particular embodiment, the method includes prompting a caller of a call for caller information with a first system. The first system has a first interface characteristic. The method further includes selecting a destination for the call based on the caller information. The destination has a second interface characteristic. The method also includes identifying a call interface characteristic change based on a difference between the first characteristic and the second characteristic, and advising the caller of the call interface characteristic change prior to routing the call.
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