Optimal call speed for call center agents
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United States of America Patent
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Jan 4, 2011
Issued Date -
N/A
app pub date -
Nov 29, 2005
filing date -
Nov 29, 2005
priority date (Note) -
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status (Latency Note)
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Abstract
A system and method for handling a call from a caller to a call center includes an automatic call distributor (ACD) to receive the call and to route the call to an agent. A module operates to compute a rate of speech of the caller, and a display graphically displays the rate of speech of the caller to the agent during the call session. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
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