Systems and methods for analyzing contact center interactions
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United States of America Patent
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Jan 18, 2011
Issued Date -
N/A
app pub date -
Sep 29, 2006
filing date -
Sep 29, 2006
priority date (Note) -
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Abstract
Systems and methods for analyzing contact center interactions are provided. In this regard, a representative method includes: receiving information corresponding to an interaction between a contact center agent and a customer; and assessing quality of the interaction based, at least in part, on information corresponding to at least one of: a history of the customer; and an event corresponding to the customer and occurring subsequent to the interaction.
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