Call processing system and service control point for handling calls to a call center
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United States of America Patent
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-
Feb 1, 2011
Issued Date -
N/A
app pub date -
Mar 6, 2006
filing date -
Apr 27, 1999
priority date (Note) -
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status (Latency Note)
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Abstract
A call-handling system and its method of operation are disclosed. The call-handling system comprises a communication system and a call center. The communication system receives a call, and in response, transfers a query. The call center receives and processes the query to select a packet address of a call center resource at the call center. The call center transfers a response indicating the selected packet address of the call center resource. The communication system receives the response indicating the selected packet address of the call center resource and transfers the call to the call center in voice packets having the selected packet address of the call center resource. The call center receives the voice packets having the selected packet address of the call center resource and routes the voice packets to the call center resource based on the selected packet address.
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