Methods and devices for archiving recorded interactions and retrieving stored recorded interactions
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Feb 1, 2011
Grant Date -
N/A
app pub date -
Oct 31, 2002
filing date -
Jan 28, 2002
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
At least one contact between at least one server and at least one user is archived. The contact includes a recorded interaction between the user and the server, e.g., a recorded interaction between a customer and a customer service agent via the server. The contact is associated with a contact folder in a local storage. A portion of the contact is selected to be archived, and the time to archive the selected portion is determined. The selected portion of the contact is archived in an extended storage at the determined time. Archiving includes copying at least the content from the associated contact folder in the local storage and forwarding at least the copied content to an extended storage. A portion of the archived contact or the entire archived contact may be restored by determining that the contact is archived and retrieving the contact or the portion of the contact from the extended storage.
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