Method and apparatus to forecast the availability of a resource
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United States of America Patent
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Feb 8, 2011
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N/A
app pub date -
Mar 29, 2004
filing date -
Mar 29, 2004
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Abstract
The present invention is directed to systems and methods for providing an accurate forecast of resource availability within a determined forecast horizon. Statistics regarding time spent by resources in tasks that can be differentiated into or considered as a number of discrete segments are accessed to obtain a probability of resource completion of the task within the forecast horizon. In particular, statistics related to different task segments are combined to obtain a composite forecast of resource availability. Embodiments of the present invention may be applied to predictive dialer applications and workflow systems.
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