Importance

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Abstract

A method and computer program product for facilitating supply chain processes in an outsourced manufacturing environment is provided. The method includes a customer focus team system providing logistical administrative services for a contract manufacturer on behalf of a manufacturing enterprise. The customer focus team is assigned to the contract manufacturer based upon geographic proximity. The logistical administrative services include facilitating transfer and replenishment of components needed during manufacture, ensuring ongoing inventory demand issues are addressed and resolved, and obtaining and providing metrics on outsourced supply chain parts and activities. The logistical administrative services also include assisting the contract manufacturer during shortfalls of supplies, collaborating with commodity team councils relating to acquisition of critical parts, and providing assistance on matters related to import, export, and tax issues. The method also includes a commodity council team assigned to a supplier based upon geographic proximity and providing logistical administrative support services to the supplier.

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First Claim