US Patent No: 7,894,595

Number of patents in Portfolio can not be more than 2000

Telephony control system with intelligent call routing

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Importance

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Abstract

A system and method for communicating in a communication network, comprising presenting a communication comprising data over a communications network to a router, said router being adapted to route the communication to one of a plurality of available network destinations; automatically executing a communication targeting algorithm in the router, based at least in part on the data, wherein the communication targeting algorithm operates to contextually jointly analyze a plurality of parameters extracted from the data and a plurality of contextual parameters, to determine an optimum target for the communication, wherein the optimum target varies in dependence on both the data and the context of the communication; and routing the communication in dependence on the algorithm execution.

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First Claim

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Patent Owner(s)

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International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Heller, Toby Roslyn Heights, NY 9 261
Hoffberg, Steven M West Harrison, NY 73 5073
Wu, Wai Massapequa, NY 12 206

Cited Art

Patent Info (Count) # Cites Year
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (33)
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5,097,528 System for integrating telephony data with data processing systems 174 1991
5,311,577 Data processing system, method and program for constructing host access tables for integration of telephony data with data processing systems 26 1992
5,402,474 System, data processing method and program to provide a programmable interface between a workstation and an archive server to automatically store telephone transaction information 180 1994
5,933,492 Method and system for determining and using multiple object states in a computer telephony integration system 35 1997
5,940,496 Apparatus and methods enhancing call routing within and between call-centers 65 1997
5,905,792 External positivistic forward transfer in call routing systems 26 1997
5,915,011 Statistically-predictive and agent-predictive call routing 38 1997
5,991,391 Dynamic re-routing 13 1997
5,991,392 Agent-initiated dynamic requeing 56 1997
5,926,539 Method and apparatus for determining agent availability based on level of uncompleted tasks 126 1997
6,064,667 Apparatus and methods enhancing call routing to and within call centers 69 1997
5,960,073 Method and apparatus for providing an interactive home agent with access to call center functionality and resources 133 1997
6,104,801 Escalatory reactive call routing 23 1997
5,953,332 Agent-initiated dynamic requeing 108 1997
6,175,563 Parallel data transfer and synchronization in computer-simulated telephony 111 1997
5,940,497 Statistically-predictive and agent-predictive call routing 38 1997
5,991,393 Method for telephony call blending 12 1997
6,005,931 Negotiated routing in telephony systems 19 1997
6,072,864 Transfer-connect telephony services utilizing automated audio systems 15 1997
6,021,428 Apparatus and method in improving e-mail routing in an internet protocol network telephony call-in-center 154 1998
6,175,564 Apparatus and methods for managing multiple internet protocol capable call centers 178 1998
6,002,760 Intelligent virtual queue 166 1998
6,044,146 Method and apparatus for call distribution and override with priority 58 1998
6,044,368 Method and apparatus for multiple agent commitment tracking and notification 140 1998
5,991,395 Implementation of call-center outbound dialing capability at a telephony network level 27 1998
6,212,178 Method and apparatus for selectively presenting media-options to clients of a multimedia call center 91 1998
6,230,197 Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center 211 1998
6,170,011 Method and apparatus for determining and initiating interaction directionality within a multimedia communication center 313 1998
6,157,655 Method for estimating telephony system-queue waiting time in an agent level routing environment 49 1998
6,229,888 System and method for operating a plurality of call centers 50 1999
6,118,865 Automated survey control routine in a call center environment 19 1999
6,122,360 Negotiated routing in telephony systems 10 1999
 
AVAYA INC. (29)
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5,436,967 Held party call-back arrangement 64 1994
5,506,898 Expected wait-time indication arrangement 131 1994
5,701,295 Variable communication bandwidth for providing automatic call back and call hold 41 1995
5,579,383 Calling terminal controlled call coverage 16 1995
5,930,339 Leaving a message on a held connection 10 1996
5,987,115 Systems and methods for servicing calls by service agents connected via standard telephone lines 30 1997
5,987,116 Call center integration with operator services databases 33 1997
6,233,332 System for context based media independent communications processing 53 1998
6,463,299 Method and apparatus providing an integral computer and telephone system 53 1998
6,064,731 Arrangement for improving retention of call center's customers 93 1998
6,208,970 Method and system for estimation of a source of a voice signal 38 1998
6,519,259 Methods and apparatus for improved transmission of voice information in packet-based communication systems 27 1999
6,496,568 Method and apparatus for providing automated notification to a customer of a real-time notification system 109 1999
6,459,784 Method for the definition of a call forward operation within a telecommunications system 9 1999
6,477,245 Method for the management of a telephone automatic branch exchange, external management device and corresponding automatic branch exchange 7 1999
6,529,870 Identifying voice mail messages using speaker identification 8 1999
6,347,139 System for automatically routing calls to call center agents in an agent surplus condition based on agent occupancy 27 1999
6,510,221 System for automatically routing calls to call center agents in an agent surplus condition based on delay probabilities 17 1999
6,477,494 Unified messaging system with voice messaging and text messaging using text-to-speech conversion 21 2000
6,487,533 Unified messaging system with automatic language identification for text-to-speech conversion 70 2000
6,493,432 System for ensuring calling party privacy in a call screening system 13 2000
6,519,459 Use of immediate handover to achieve multi-head zones 8 2000
6,466,654 Personal virtual assistant with semantic tagging 139 2000
6,470,077 Apparatus and method for storage and accelerated playback of voice samples in a call center 23 2000
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ASPECT SOFTWARE, INC. (25)
4,797,911 Customer account online servicing system 237 1987
5,070,525 Method for avoiding call blocking 28 1990
5,164,981 Voice response system with automated data transfer 80 1990
5,214,688 Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls 143 1990
5,309,505 Automated voice system for improving agent efficiency and improving service to parties on hold 147 1991
5,381,470 Supervisory management center with parameter testing and alerts 47 1991
5,278,898 System for managing a hold queue 88 1991
5,276,732 Remote workstation use with database retrieval system 23 1991
5,511,112 Automated voice system for improving agent efficiency and improving service to parties on hold 118 1994
5,495,523 Method for low priority telephony system assisted dialing 10 1994
5,517,566 Method for allocating agent resources to multiple telephone call campaigns 23 1994
5,594,790 Method for selecting and controlling the automatic dialing of a call record campaign 30 1994
5,761,285 Universal telephony application client that is configurable from a profile for a telphone call campaign 17 1994
5,594,791 Method and apparatus for providing result-oriented customer service 180 1994
5,577,112 Telephony system with supervisory management center and parameter testing with alerts 122 1995
5,581,602 Non-offensive termination of a call detection of an answering machine 44 1995
5,675,637 Method for automatically obtaining and presenting data from multiple data sources 125 1995
RE36416 Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls 55 1995
5,586,179 System and method for adding and integrating outbound calling and overall system control to an existing inbound telephone system 27 1995
5,592,543 Method and system for allocating agent resources to a telephone call campaign 48 1996
5,822,400 Call record scheduling system and method 44 1996
5,870,464 Intelligent information routing system and method 83 1996
5,828,731 Method and apparatus for non-offensive termination of an outbound call and for detection of an answer of an outbound call by an answering machine 50 1996
5,963,635 Method and apparatus for providing result-oriented customer service 157 1996
6,102,970 System and method for optimizing a program containing a number of the flows through flow branches 11 1998
 
RONALD A. KATZ TECHNOLOGY LICENSING, L.P. (21)
6,016,344 Telephonic-interface statistical analysis system 43 1989
5,128,984 Telephone interface call processing system with call selectivity 78 1989
5,014,298 Voice-data telephonic control system 93 1990
5,048,075 Telephonic-interface statistical analysis system 76 1990
5,224,153 Voice-data telephonic interface control system 52 1991
5,365,575 Telephonic-interface lottery system 157 1991
5,251,252 Telephone interface call processing system with call selectivity 61 1991
5,351,285 Multiple format telephonic interface control system 77 1993
5,359,645 Voice-data telephonic interface control system 59 1993
5,828,734 Telephone interface call processing system with call selectivity 66 1993
5,787,156 Telephonic-interface lottery system 136 1994
5,898,762 Telephonic-interface statistical analysis system 35 1995
5,684,863 Telephonic-interface statistical analysis system 47 1995
5,815,551 Telephonic-interface statistical analysis system 68 1995
5,917,893 Multiple format telephonic interface control system 50 1995
5,974,120 Telephone interface call processing system with call selectivity 14 1995
5,793,846 Telephonic-interface game control system 35 1995
6,157,711 Multiple party telephone control system 27 1997
6,148,065 Telephonic-interface statistical analysis system 25 1998
6,151,387 Telephonic-interface game control system 31 1998
6,044,135 Telephone-interface lottery system 63 1998
 
HEWLETT-PACKARD COMPANY (16)
5,815,657 System, method and article of manufacture for network electronic authorization utilizing an authorization instrument 450 1996
5,963,924 System, method and article of manufacture for the use of payment instrument holders and payment instruments in network electronic commerce 230 1996
5,987,140 System, method and article of manufacture for secure network electronic payment and credit collection 220 1996
6,016,484 System, method and article of manufacture for network electronic payment instrument and certification of payment and credit collection utilizing a payment 249 1996
5,812,668 System, method and article of manufacture for verifying the operation of a remote transaction clearance system utilizing a multichannel, extensible, flexible architecture 196 1996
5,850,446 System, method and article of manufacture for virtual point of sale processing utilizing an extensible, flexible architecture 242 1996
5,889,863 System, method and article of manufacture for remote virtual point of sale processing utilizing a multichannel, extensible, flexible architecture 243 1996
5,983,208 System, method and article of manufacture for handling transaction results in a gateway payment architecture utilizing a multichannel, extensible, flexible architecture 207 1996
5,987,132 System, method and article of manufacture for conditionally accepting a payment method utilizing an extensible, flexible architecture 135 1996
6,002,767 System, method and article of manufacture for a modular gateway server architecture 201 1996
6,026,379 System, method and article of manufacture for managing transactions in a high availability system 206 1996
6,072,870 System, method and article of manufacture for a gateway payment architecture utilizing a multichannel, extensible, flexible architecture 295 1996
5,828,840 Server for starting client application on client if client is network terminal and initiating client application on server if client is non network terminal 168 1996
5,978,840 System, method and article of manufacture for a payment gateway system architecture for processing encrypted payment transactions utilizing a multichannel, extensible, flexible architecture 260 1996
5,996,076 System, method and article of manufacture for secure digital certification of electronic commerce 259 1997
6,061,665 System, method and article of manufacture for dynamic negotiation of a network payment framework 215 1997
 
FIRSTPOINT CONTACT TECHNOLOGIES, LLC (15)
4,979,171 Announcement and tone code generator for telephonic network and method 28 1989
5,729,600 Automatic call distributor with automated voice responsive call servicing system and method 63 1992
5,309,513 Telephone system with ubiquitous agents 142 1992
6,084,943 Diagnostic device for a telephone system 6 1994
5,511,117 Integrated voice and business transaction reporting for telephone call centers 88 1994
6,333,980 Automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agents 64 1994
5,533,109 Telecommunication system with user modifiable PBX terminating call feature controller and method 30 1994
5,544,232 Call distributor with automatic preannouncement system and method 67 1995
5,854,832 Monitoring system and method used in automatic call distributor for timing incoming telephone calls 18 1995
5,619,557 Telephone switching system and method for controlling incoming telephone calls to remote agents and for collecting and providing call data 142 1995
5,526,417 Automatic call distributor with automated postconversation message system 18 1995
5,696,818 Delay announcement group and time controller for a telephone system 18 1995
5,546,456 Telecommunication system with inbound call responsive predictive outdialing system and method 47 1995
5,715,307 Integrated voice and business transaction reporting for telephone call centers 65 1996
5,923,746 Call recording system and method for use with a telephonic switch 116 1996
 
AT&T CORP. (14)
5,369,695 Method of redirecting a telephone call to an alternate destination 61 1992
5,537,470 Method and apparatus for handling in-bound telemarketing calls 190 1994
5,481,596 Auxiliary baseband telephone interface for an answering machine 17 1994
5,633,922 Process and apparatus for restarting call routing in a telephone network 77 1995
5,646,986 Network communication system with global event calendar information and trunk allocation 19 1995
6,055,307 System and method for selecting agent destinations and monitoring calls made to network customers 18 1996
5,949,852 Method for recording messages for absent parties 12 1996
5,999,919 Efficient micropayment system 32 1997
5,949,045 Micro-dynamic simulation of electronic cash transactions 22 1997
6,256,648 System and method for selecting and displaying hyperlinked information resources 81 1998
2002/0021,693 SHARING OF VOICE-SWITCHED NETWORK AND INTERNET RESOURCES FOR INTELLIGENT SESSION PROCESSING 8 1998
6,226,360 System and method for delivery of pre-recorded voice phone messages 53 1998
6,333,979 Method and apparatus for assigning incoming communications to communications processing centers 26 1998
6,480,844 Method for inferring behavioral characteristics based on a large volume of data 19 1999
 
ASPECT COMMUNICATIONS CORPORATION (13)
5,020,095 Interactive call distribution processor 145 1988
5,166,974 Interactive call processor to facilitate completion of queued calls 47 1991
5,309,504 Automated identification of attendant positions in a telecommunication system 84 1991
6,201,950 Computer-controlled paging and telephone communication system and method 28 1994
6,021,190 Method and apparatus for receiving and processing an incoming call 42 1994
5,524,147 Method for forming a virtual call center 62 1995
5,838,779 Adjunct controller for a telephone system 22 1995
6,122,484 Method and apparatus for processing telephone calls 44 1995
5,924,016 Control and monitoring apparatus and method for a telephone system 65 1995
6,026,149 Method and apparatus for managing telecommunications 14 1995
6,185,283 Telephone system providing personalized telephone features 18 1995
5,978,465 Method and apparatus for allocating resources in a call center 32 1997
6,041,116 Method and apparatus for controlling outbound calls 23 1997
 
SIEMENS ENTERPRISE COMMUNICATIONS, INC. (12)
5,425,093 System for integrating a stand alone inbound automatic call distributor and a outbound automatic call dialer 18 1993
5,479,501 Far-end disconnect detector for telephony systems 13 1993
5,519,773 Call sharing for inbound and outbound call center agents 56 1994
5,495,528 Digital telephone control interface system 26 1994
5,687,225 System for adding outbound dialing to inbound call distributors 8 1995
5,867,559 Real-time, on-line, call verification system 62 1996
5,825,869 Call management method and system for skill-based routing 395 1996
6,058,435 Apparatus and methods for responding to multimedia communications based on content analysis 108 1997
6,021,114 Method and system for utilizing communications lines 37 1997
5,926,528 Call pacing method 16 1997
5,907,601 Call pacing method 10 1998
6,128,380 Automatic call distribution and training system 93 1998
 
LUCENT TECHNOLOGIES INC. (10)
5,574,784 Dynamic admission control for telecommunications relay service with text-to-speech synthesis 16 1992
5,555,295 Service and information management system for a telecommunications network 14 1995
5,633,924 Telecommunication network with integrated network-wide automatic call distribution 113 1995
5,867,564 Time-of-day clock synchronization in commincations networks 11 1996
5,914,951 System and method for controlling and monitoring communication between customers and customer service representatives 110 1996
6,041,118 Architecture for telephone set 13 1997
5,903,641 Automatic dynamic changing of agents' call-handling assignments 179 1997
5,937,055 Method and apparatus for routing telephone calls between alternate telephone service providers 31 1997
6,064,730 Customer-self routing call center 143 1997
6,128,376 Change of equal access carrier notification 8 1997
 
MCI COMMUNICATIONS CORPORATION (10)
5,448,624 Telephone network performance monitoring method and system 38 1993
5,703,935 Automated telephone operator services 100 1994
5,555,290 Long distance telephone switching system with enhanced subscriber services 63 1995
5,918,213 System and method for automated remote previewing and purchasing of music, video, software, and other multimedia products 649 1995
5,841,852 Method and system for telecommunications language support 29 1995
5,970,134 System and method for monitoring calls parked on an automatic call distributor 33 1997
6,005,928 Method and system for automatic distribution addressing 43 1997
6,192,121 Telephony server application program interface API 20 1997
5,987,118 Method and computer program logic for providing an intelligent network operator console with enhanced services 102 1997
6,137,862 Failover mechanism for computer/telephony integration monitoring server 43 1998
 
MICROSOFT CORPORATION (9)
5,875,108 Ergonomic man-machine interface incorporating adaptive pattern recognition based control system 353 1995
5,768,385 Untraceable electronic cash 128 1995
6,006,218 Methods and apparatus for retrieving and/or processing retrieved information as a function of a user's estimated knowledge 194 1997
6,112,186 Distributed system for facilitating exchange of user information and opinion using automated collaborative filtering 308 1997
6,018,738 Methods and apparatus for matching entities and for predicting an attribute of an entity based on an attribute frequency value 109 1998
6,144,964 Methods and apparatus for tuning a match between entities having attributes 59 1998
6,345,264 Methods and apparatus, using expansion attributes having default, values, for matching entities and predicting an attribute of an entity 43 1998
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6,529,891 Automatic determination of the number of clusters by mixtures of bayesian networks 35 1998
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (8)
5,533,107 Method for routing calls based on predetermined assignments of callers geographic locations 127 1994
5,590,171 Method and apparatus for communications monitoring 180 1995
5,600,710 Method for providing a recorded message to a telephone caller when called number is busy 49 1995
5,878,126 Method for routing a call to a destination based on range identifiers for geographic area assignments 131 1995
5,717,741 Method for handling telephonic messages 64 1996
5,940,493 System and method for providing directory assistance information 31 1996
5,857,013 Method for automatically returning voice mail messages 49 1997
6,154,535 Methods and system for obtaining processing information relating to a communication 34 1998
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (8)
4,987,587 Method and apparatus for providing 800 number service 73 1989
5,040,208 Coordinated voice and data display having temporary storage of transaction data 109 1989
6,192,413 Method and system for process queue communications routing 10 1992
5,768,360 Subscriber call routing processing system 62 1995
6,044,355 Skills-based scheduling for telephone call centers 186 1997
6,334,131 Method for cataloging, filtering, and relevance ranking frame-based hierarchical information structures 115 1998
6,356,899 Method for interactively creating an information database including preferred information elements, such as preferred-authority, world wide web pages 182 1999
6,484,123 Method and system to identify which predictors are important for making a forecast with a collaborative filter 27 2000
 
INTERVOICE LIMITED PARTNERSHIP (8)
5,327,490 System and method for controlling call placement rate for telephone communication systems 46 1991
5,479,487 Calling center employing unified control system 115 1993
5,570,419 System and method for an improved predictive dialer 38 1995
5,740,233 System and method for statistical diagnosis of the operation of an automated telephone system 26 1995
5,796,791 Network based predictive dialing 41 1996
5,901,209 Caller ID substitution for selected telephone callers 101 1996
5,913,195 System and method for developing VRU voice dialogue 49 1996
5,822,401 Statistical diagnosis in interactive voice response telephone system 28 1997
 
CISCO TECHNOLOGY, INC. (7)
5,070,526 Signal analyzing system 31 1990
5,434,906 Method and apparatus for processing an incoming call in a communication system 97 1993
5,568,540 Method and apparatus for selecting and playing a voice mail message 256 1995
5,625,676 Method and apparatus for monitoring a caller's name while using a telephone 75 1995
5,581,604 Method and apparatus for processing an incoming call in a communication system 43 1996
5,848,143 Communications system using a central controller to control at least one network and agent system 206 1996
5,878,130 Communications system and method for operating same 121 1998
 
CITIBANK, N.A. (7)
5,898,154 System and method for updating security information in a time-based electronic monetary system 115 1995
5,799,087 Electronic-monetary system 196 1995
5,940,813 Process facility management matrix and system and method for performing batch, processing in an on-line environment 49 1996
5,920,629 Electronic-monetary system 247 1997
5,963,648 Electronic-monetary system 178 1997
6,047,067 Electronic-monetary system 224 1997
6,047,887 System and method for connecting money modules 39 1998
 
FUJITSU LIMITED (6)
5,560,011 Computer system for monitoring a user's utilization pattern to determine useful tasks 30 1994
5,799,077 Method of and apparatus for automatic dialing 13 1995
5,937,390 On-line advertising system and its method 157 1996
5,646,988 Incoming call controller for preferentially connecting a waiting call based on number of previous unsuccessful call attempts 34 1996
6,122,358 Operator connection control method 8 1997
5,949,854 Voice response service apparatus 19 1997
 
GENESYS COMMUNICATIONS LABORATORIES, INC. (6)
5,953,405 Agent-predictive routing process in call-routing systems 104 1997
5,963,632 Agent-initiated dynamic requeing of misrouted calls in call-routing systems 18 1997
5,995,614 Dynamic requeing to avoid latency in call-routing systems 25 1997
5,995,615 External positivistic forward transfer in call-routing systems 21 1997
6,185,292 Skill-based real-time call routing in telephony systems 158 1997
5,946,387 Agent-level network call routing 127 1997
 
ACCENTURE GLOBAL SERVICES LIMITED (5)
6,064,973 Context manager and method for a virtual sales and service center 32 1998
6,070,142 Virtual customer sales and service center and method 106 1998
6,115,693 Quality center and method for a virtual sales and service center 134 1998
6,134,530 Rule based routing system and method for a virtual sales and service center 158 1998
6,147,975 System, method and article of manufacture of a proactive threhold manager in a hybrid communication system architecture 154 1999
 
CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC (5)
5,748,711 Telephone transaction processing as a part of call transport 23 1995
6,137,870 System for providing caller information to called party via call standard data field 96 1996
5,872,833 Telephone transaction processing as a part of a call transport 14 1997
5,966,429 Telephone transaction processing as a part of a call transport 16 1998
6,205,207 Telephone transaction processing as a part of a call transport 15 1999
 
COOPER T.G.S. L.L.C. (5)
5,557,668 Call distribution system with distributed control of calls and data distribution 82 1995
5,724,418 Call distributor 39 1996
6,173,052 Blending communications in a call center 21 1997
5,970,132 Call distributor 53 1997
6,226,287 System and method for integrating voice on network with traditional telephony 28 1998
 
I/P ENGINE, INC. (5)
5,867,799 Information system and method for filtering a massive flow of information entities to meet user information classification needs 396 1996
5,983,214 System and method employing individual user content-based data and user collaborative feedback data to evaluate the content of an information entity in a large information communication network 234 1998
6,029,161 Multi-level mindpool system especially adapted to provide collaborative filter data for a large scale information filtering system 113 1998
6,308,175 Integrated collaborative/content-based filter structure employing selectively shared, content-based profile data to evaluate information entities in a massive information network 85 1998
6,314,420 Collaborative/adaptive search engine 176 1998
 
INTERTRUST TECHNOLOGIES CORP. (5)
6,112,181 Systems and methods for matching, selecting, narrowcasting, and/or classifying based on rights management and/or other information 596 1997
6,253,193 Systems and methods for the secure transaction management and electronic rights protection 488 1998
6,185,683 Trusted and secure techniques, systems and methods for item delivery and execution 550 1998
6,138,119 Techniques for defining, using and manipulating rights management data structures 339 1999
6,449,367 Steganographic techniques for securely delivering electronic digital rights management control information over insecure communication channels 210 2001
 
NEUSTAR INFORMATION SERVICES, INC. (5)
5,982,868 Automatic routing and information system for telephonic services 34 1996
5,901,214 One number intelligent call processing system 175 1996
5,907,608 Automatic routing and information system for telephonic services 29 1998
5,910,982 Automatic routing and information system for telephonic services 28 1998
5,956,397 Automatic routing and information system for telephonic services 30 1998
 
NIPPON TELEGRAPH AND TELEPHONE CORPORATION (5)
4,977,595 Method and apparatus for implementing electronic cash 180 1990
5,889,862 Method and apparatus for implementing traceable electronic cash 40 1996
5,901,229 Electronic cash implementing method using a trustee 50 1996
6,003,765 Electronic cash implementing method with a surveillance institution, and user apparatus and surveillance institution apparatus for implementing the same 14 1997
5,926,548 Method and apparatus for implementing hierarchical electronic cash 49 1997
 
WALKER DIGITAL, LLC (5)
5,946,388 Method and apparatus for priority queuing of telephone calls 129 1997
6,014,439 Method and apparatus for entertaining callers in a queue 99 1997
5,978,467 Method and apparatus for enabling interaction between callers with calls positioned in a queue 84 1997
6,125,178 Method and apparatus for enabling interaction between callers with calls positioned in a queue 44 1999
6,178,240 Method and apparatus for entertaining callers in a queue 43 1999
 
XEROX CORPORATION (5)
5,839,119 Method of electronic payments that prevents double-spending 71 1996
5,857,023 Space efficient method of redeeming electronic payments 22 1996
5,952,638 Space efficient method of electronic payments 58 1996
6,021,399 Space efficient method of verifying electronic payments 48 1996
6,446,035 Finding groups of people based on linguistically analyzable content of resources accessed 41 1999
 
AT&T BELL LABORATORIES (4)
5,163,083 Automation of telephone operator assistance calls 141 1990
5,163,087 Delivery of customer data base key using automatic number identification 84 1990
5,311,574 Automatic customer call back for automatic call distribution systems 112 1991
5,442,693 Integrated operator console 21 1993
 
CORESTREET, LTD. (4)
5,666,416 Certificate revocation system 131 1995
5,793,868 Certificate revocation system 81 1996
5,717,757 Certificate issue lists 73 1996
5,960,083 Certificate revocation system 69 1997
 
GOOGLE INC. (4)
6,005,939 Method and apparatus for storing an internet user's identity and access rights to world wide web resources 148 1996
6,327,590 System and method for collaborative ranking of search results employing user and group profiles derived from document collection content analysis 244 1999
6,321,179 System and method for using noisy collaborative filtering to rank and present items 41 1999
6,389,372 System and method for bootstrapping a collaborative filtering system 101 1999
 
VISUAL ACCESS TECHNOLOGIES, INC. (4)
5,283,818 Telephone answering device linking displayed data with recorded audio message 162 1992
5,390,236 Telephone answering device linking displayed data with recorded audio message 104 1992
5,572,576 Telephone answering device linking displayed data with recorded audio message 135 1994
5,524,140 Telephone answering device linking displayed data with recorded audio message 89 1995
 
BELL TELEPHONE LABORATORIES, INCORPORATED (3)
4,757,529 Call distribution arrangement 68 1986
5,073,890 Remote agent operation for automatic call distributors 119 1988
4,953,204 Multilocation queuing for telephone calls 179 1989
 
CANON KABUSHIKI KAISHA (3)
5,572,586 Communication control apparatus and method and communication exchange apparatus and method 9 1993
5,956,392 Private branch exchange apparatus 9 1996
6,146,026 System and apparatus for selectively publishing electronic-mail 48 1997
 
EICON NETWORKS CORPORATION (3)
4,852,149 Automated call filter 59 1988
5,161,181 Automatic number identification blocking system 117 1990
5,459,781 Selectively activated dual tone multi-frequency detector 12 1994
 
EXECUTONE INTER-TELBUSINESS INFORMATION SYSTEMS, INC. (3)
5,341,412 Apparatus and a method for predictive call dialing 66 1991
5,465,286 Apparatus for supervising an automatic call distribution telephone system 210 1994
5,815,566 Apparatus and method for dynamic inbound/outbound call management and for scheduling appointments 79 1996
 
FDR INTERACTIVE TECHNOLOGIES (3)
4,930,150 Telephonic interface control system 103 1988
5,073,929 Voice-data telephonic control system 53 1989
5,016,270 Expanded telephone data organization system 118 1989
 
HASHIMOTO CORPORATION (3)
4,878,243 Call forwarding system and method 27 1987
4,866,754 Automatic telephone answering machine utilizing voice synthesis 7 1988
5,432,835 Telephone device for amplifying opposite party's voice after user's telephone is placed on-hook 14 1993
 
INTEL CORPORATION (3)
5,185,786 Automatic call center overflow retrieval system 27 1990
5,638,436 Voice detection 17 1995
5,787,159 Use of caller ID information 20 1996
 
MEI, INC. (3)
5,896,446 Coin operated telephone auditor 10 1996
5,949,863 Coin operated telephone auditor 7 1998
6,052,453 Coin operated telephone auditor 12 1998
 
MOTOROLA MOBILITY LLC (3)
5,485,506 Method for designating recorded messages 12 1994
5,535,257 Method and apparatus for managing telephone calls in a selective call radio system controller 32 1994
5,528,666 Personal phone expansion system 63 1994
 
ROCKSTAR BIDCO, LP (3)
5,699,418 Telephone circuit 19 1996
6,018,579 Call center services for local calls using local number portability 18 1997
6,122,364 Internet network call center 82 1997
 
SHARP KABUSHIKI KAISHA (3)
5,610,774 Audio sound recording/reproducing apparatus using semiconductor memory 15 1994
5,894,505 Telephone answering machine 10 1997
6,098,069 Data managing method and data managing device using the same for manipulating data independently from networks 16 1998
 
SIGMA/MICRO CORPORATION (3)
5,559,867 Automated calling system with database updating 50 1994
5,912,947 Public notification system and method 31 1996
6,009,149 Automated calling system with database updating by callee 20 1998
 
THALVEG DATA FLOW LLC (3)
6,321,221 System, method and article of manufacture for increasing the user value of recommendations 205 1998
6,334,127 System, method and article of manufacture for making serendipity-weighted recommendations to a user 136 1998
6,412,012 System, method, and article of manufacture for making a compatibility-aware recommendations to a user 139 1998
 
UNITED STATES ADVANCED NETWORK, INC. (3)
5,581,607 Customized, billing-controlled call bridging system 28 1994
5,692,034 Customized, billing-controlled call bridging system 8 1995
5,835,572 Customized, billing controlled call bridging system 88 1997
 
AMAZON.COM, INC. (2)
6,266,649 Collaborative recommendations using item-to-item similarity mappings 373 1998
6,317,722 Use of electronic shopping carts to generate personal recommendations 266 1998
 
E-TALK CORPORATION (2)
4,893,301 Automatic call distribution (ACD) switching system having distributed processing capability 33 1988
5,923,745 Routing calls to call centers 141 1997
 
EDIFY CORPORATION (2)
5,740,240 Computer telephony integration system and method 48 1995
5,917,903 Computer telephony integration system and method 18 1998
 
ELECTRONIC INFORMATION SYSTEMS, INC. (2)
5,430,792 Automated telephone calling system 71 1994
5,533,103 Calling system and method 77 1995
 
FLEETBOSTON FINANCIAL CORPORATION (2)
5,677,955 Electronic funds transfer instruments 810 1995
6,021,202 Method and system for processing electronic documents 291 1997
 
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. (2)
5,943,424 System, method and article of manufacture for processing a plurality of transactions from a single initiation point on a multichannel, extensible, flexible architecture 149 1996
5,905,979 Abstract manager system and method for managing an abstract database 15 1996
 
JINTEC CORPORATION (2)
5,636,267 Cleaning system for telephone number list 17 1996
5,796,816 Device and method for cleaning telephone number list 16 1997
 
KABUSHIKI KAISHA TOSHIBA (2)
5,297,146 Communication terminal apparatus and its control method 21 1992
5,652,788 Key telephone apparatus 13 1996
 
MATSUSHITA ELECTRIC INDUSTRIAL CO., LTD. (2)
5,121,422 Voice message storage device including at least two analog recording mediums 13 1990
6,144,737 Trunk interface circuit having function of battery feed to central office 8 1998
 
OCTEL COMMUNICATIONS CORPORATION (2)
6,466,909 Shared text-to-speech resource 27 1999
6,522,726 Speech-responsive voice messaging system and method 14 2000
 
QWEST COMMUNICATIONS INTERNATIONAL INC. (2)
5,448,631 Apparatus for handling features in a telephone network 65 1992
6,011,845 Method and system for two-way call holding using an intelligent communication device 16 1997
 
ROCKWELL SEMICONDUCTOR SYSTEMS, INC. (2)
6,061,347 ACD with packet data based agent interconnect 46 1998
6,097,806 ACD with multi-lingual agent position 35 1998
 
SAMSUNG ELECTRONICS CO., LTD. (2)
5,774,537 Method and apparatus for displaying multiple languages in key phone system 12 1996
5,991,604 Ring detecting circuit and method for wireless/wired composite telephone 9 1996
 
SER SOLUTIONS, INC. (2)
5,007,000 Classification of audio signals on a telephone line 22 1989
4,933,964 Pacing of telephone calls for call origination management systems 28 1989
 
SYNIVERSE TECHNOLOGIES, INC. (2)
5,822,410 Churn amelioration system and method therefor 70 1996
6,049,599 Churn amelioration system and method therefor 36 1998
 
TELEFONAKTIEBOLAGET LM ERICSSON (PUBL) (2)
5,530,931 Method and apparatus for providing a look ahead feature for enhanced call forwarding in a telecommunications system 18 1994
5,742,675 Method and apparatus for automatically distributing calls to available logged-in call handling agents 130 1995
 
TRONTECH LICENSING INCORPORATED (2)
5,313,516 Telephone answering device with automatic function 31 1992
5,400,393 Voice mail digital telephone answering device 103 1994
 
VMX, INC. (2)
5,319,703 Apparatus and method for identifying speech and call-progression signals 30 1992
5,321,745 Adaptive efficient single/dual tone decoder apparatus and method for identifying call-progression signals 26 1992
 
ACS STATE & LOCAL SOLUTIONS, INC. (1)
5,946,669 Method and apparatus for payment processing using debit-based electronic funds transfer and disbursement processing using addendum-based electronic data interchange 102 1997
 
ADB SYSTEM INTERNATIONAL, INC. (1)
5,890,138 Computer auction system 565 1996
 
ADOBE SYSTEMS INCORPORATED (1)
6,466,970 System and method for collecting and analyzing information about content requested in a network (World Wide Web) environment 123 1999
 
ADVANCED CELLULAR TELECOM, CORP. (1)
5,168,517 Apparatus and methods for selectively forwarding telephone calls 29 1989
 
AG COMMUNICATION SYSTEMS CORPORATION, 2500 W. UTOPIA RD., PHOENIX, AZ 85027, A DE CORP. (1)
5,588,049 Method for the automatic insertion of removal of a calling number identification (CNID) blocking prefix from within a telephone number in a personal computer based telephone management system 15 1993
 
ALCATEL (1)
2002/0006,191 CALL DISTRIBUTION SYSTEM, AND METHOD 8 1998
 
ALCATEL BUSINESS SYSTEMS (1)
5,218,635 Low-frequency alternating current signal detector, in particular for central office line interface circuits 9 1990
 
AMCOL INTERNATIONAL CORPORATION (1)
4,975,841 Method and apparatus for reporting customer data 94 1990
 
AMERICAN COMMUNICATIONS & ENGINEERING, INC. (1)
5,007,078 Automated order entry recording method and apparatus 9 1989
 
AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC. (1)
6,035,021 Telephonic-interface statistical analysis system 74 1995
 
AMERICAN TEL-A-SYSTEMS, INC. (1)
5,420,852 Digital switching system connecting buses with incompatible protocols and telephone answering system and private automatic branch exchange with integrated voice and textual message recording 26 1992
 
ANRITSU CORPORATION (1)
5,020,097 Telephone with data setting by remote control 12 1989
 
ANTI-SPAM TECHNOLOGY, LLC (1)
6,421,709 E-mail filter and method thereof 332 1999
 
APPLE INC. (1)
5,754,939 System for generation of user profiles for a system for customized electronic identification of desirable objects 872 1995
 
APROPOS TECHNOLOGY, INC. (1)
5,982,857 Voice recording method and system providing context specific storage and retrieval 123 1995
 
ASPECT TELECOMMUNICATIONS CORPORATION (1)
6,026,156 Enhanced call waiting 52 1998
 
ASPECT TELECOMMUNICATIONS INC. (1)
RE37001 Interactive call processor to facilitate completion of queued calls 19 1996
 
AT&T COMMUNICATIONS, INCORPORATED, 295 NORTH MAPLE AVENUE, BASKING RIDGE, NJ., 07920, A CORP OF NY. (1)
4,737,983 Automatic call distributor telephone service 174 1985
 
AXWAY INC. (1)
5,903,651 Apparatus and method for demonstrating and confirming the status of a digital certificates and other data 85 1996
 
BANK ONE, DELAWARE, NATIONAL ASSOCIATION (1)
4,935,956 Automated public phone control for charge and collect billing 242 1989
 
BCS TECHNOLOGY, INC. (1)
4,286,118 Data distribution system for private automatic branch exchange 25 1979
 
BIFFAR, PETER (1)
6,047,269 Self-contained payment system with circulating digital vouchers 76 1998
 
BMC SOFTWARE, INC. (1)
5,991,761 Method of reorganizing a data entry database 36 1997
 
BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY (1)
5,867,572 Customer queuing arrangement 35 1996
 
C.P. CLARE CORPORATION (1)
5,946,394 Isolation amplifier with hook switch control 13 1997
 
CALABRIO, INC. (1)
5,655,014 Switching device independent computer-telephone integration system 24 1994
 
CALLWAVE COMMUNICATIONS, LLC (1)
6,477,246 Method and apparatus for providing expanded telecommunications service 151 2000
 
CARDIS ENTERPRISE INTERNATIONAL N.V. (1)
6,065,675 Processing system and method for a heterogeneous electronic cash environment 232 1998
 
CARREKER CORPORATION (1)
5,237,159 Electronic check presentment system 239 1991
 
CERTCO, INC. (1)
6,029,150 Payment and transactions in electronic commerce system 455 1996
 
CHAW KHONG TECHNOLOGY CO., LTD. (1)
5,898,759 Telephone answering machine with on-line switch function 9 1996
 
CIM, LTD. (1)
4,677,663 Telephone answering and call forwarding improvement 36 1985
 
CLICK SALES INC. (1)
5,930,777 Method of charging for pay-per-access information over a network 189 1997
 
COMVERSE, INC. (1)
5,193,110 Integrated services platform for telephone communication system 460 1990
 
CONTROL DATA CORPORATION (1)
4,958,371 Method and apparatus for determining when a telephone handset is off-hook 40 1988
 
DIGITAL SYSTEMS INTERNATIONAL, INC. (1)
5,467,391 Integrated intelligent call blending 93 1994
 
DIGITAL VOICE TECHNOLOGIES, INC. (1)
4,998,272 Personal voice mail system 44 1989
 
EFFICIENT AUCTIONS LLC (1)
5,905,975 Computer implemented methods and apparatus for auctions 470 1997
 
EGGHEAD.COM, INC. (1)
5,835,896 Method and system for processing and transmitting electronic auction information 740 1996
 
EIS INTERNATIONAL, INC. (1)
5,544,220 System for integrating a stand alone inbound automatic call distributor and an outbound automatic call dialer 13 1995
 
ERICSSON INC. (1)
6,031,899 Method and apparatus for identifying type of call 90 1996
 
FACEBOOK, INC. (1)
6,236,978 System and method for dynamic profiling of users in one-to-one applications 259 1997
 
FIRST USA BANK, N.A. (1)
5,995,948 Correspondence and chargeback workstation 119 1997
 
FRAUD CONTROL SYSTEMS.COM CORPORATION (1)
5,933,480 Method for billing and controlling fraud in providing pay information services 19 1997
 
GENERAL INSTRUMENT CORPORATION (1)
6,057,872 Digital coupons for pay televisions 202 1997
 
GOETEL COMMUNICATIONS CORP. (1)
5,546,452 Communications system using a central controller to control at least one network and agent system 201 1995
 
GOLDEN VOICE TECHNOLOGY AND TRAINING L.L.C. (1)
RE35758 Voice/data-formatted telephone information storage and retrieval system 12 1996
 
H & M COMMUNICATIONS, A CO. GENERAL PARTNERSHIP (1)
4,807,279 Remotely programmable call forwarding control device 25 1987
 
HARRAH'S OPERATING COMPANY, INC. (1)
5,974,135 Teleservices computer system, method, and manager application for integrated presentation of concurrent interactions with multiple terminal emulation sessions 107 1997
 
HIBBELER, DOUGLAS S. (1)
6,067,348 Outbound message personalization 65 1998
 
HITACHI, LTD. (1)
6,049,787 Electronic business transaction system with notarization database and means for conducting a notarization procedure 52 1998
 
HOWARD BERLIN (1)
5,915,093 Computer network debit disk used for prepayment to transfer information from a central computer 79 1997
 
HUGHES ELECTRONICS CORPORATION (1)
5,790,935 Virtual on-demand digital information delivery system and method 416 1996
 
HYPION NETWORK SRVC, LLC (1)
6,058,381 Many-to-many payments system for network content materials 192 1997
 
IEX CORPORATION (1)
5,325,292 Tour/schedule generation for a force management system 112 1993
 
INFINEON TECHNOLOGIES AG (1)
5,978,471 Method and device for detecting a ringtrip 7 1997
 
INFO AMERICA, INC. (1)
5,806,071 Process and system for configuring information for presentation at an interactive electronic device 41 1995
 
INGENIO LLC (1)
6,223,165 Method and apparatus to connect consumer to expert 151 2000
 
INUENTIONS INC. (1)
4,894,857 Method and apparatus for customer account servicing 129 1988
 
JAESENT INC. (1)
5,937,394 System and method for pseudo cash transactions with credit back 128 1997
 
KNAPP INVESTMENT COMPANY LIMITED (1)
6,317,718 System, method and article of manufacture for location-based filtering for shopping agent in the physical world 287 1999
 
KNOWLEDGE KIDS ENTERPRISES, INC. (1)
5,893,902 Voice recognition bill payment system with speaker verification and confirmation 25 1996
 
KONINKLIJKE PTT NEDERLAND N.V. (1)
5,636,268 Communication system with queues 7 1995
 
KROLL FAMILY TRUST (1)
6,405,922 Keyboard signature security system 21 2000
 
LODSYS GROUP, LLC (1)
5,999,908 Customer-based product design module 236 1997
 
LT TECH, LLC (1)
6,177,932 Method and apparatus for network based customer service 118 1998
 
MINOLTA CAMERA KABUSHIKI KAISHA (1)
5,657,074 Apparatus for reproducing still images with music 15 1995
 
MISSOURI BOTANICAL GARDEN (1)
6,078,928 Site-specific interest profiling system 121 1997
 
MITEL CORPORATION (1)
5,610,978 Ring discriminator 7 1994
 
MITEL NETWORKS CORPORATION (1)
5,625,682 Help desk improvement 73 1995
 
MONDEX INTERNATIONAL LIMITED (1)
5,623,547 Value transfer system 112 1995
 
MPL APPLICATIONS, L.L.C. (1)
5,036,535 Switchless automatic call distribution system 184 1989
 
MURATA KIKAI KABUSHIKI KAISHA (1)
5,253,289 Terminal connection device 21 1991
 
NCR CORPORATION (1)
5,661,283 Automated patching between ATM and consultant 36 1995
 
NEC CORPORATION (1)
5,493,690 Foldable portable telephone set 58 1994
 
NET2PHONE, INC. (1)
5,999,965 Automatic call distribution server for computer telephony communications 218 1997
 
NGK INSULATORS, LTD. (1)
5,940,947 Method of making a piezoelectric/electrostrictive film element with a diaphragm having at least one stress releasing end section 21 1998
 
NIXU OY (1)
6,029,151 Method and system for performing electronic money transactions 62 1997
 
PHILIPS ELECTRONICS NORTH AMERICA CORPORATION (1)
2003/0002,646 Intelligent phone router 6 2001
 
PLANUM TECHNOLOGY CORP. (1)
4,768,221 Remote reprogramming system for telephone call forwarding service 22 1986
 
Q-INTERNATIONAL, INC. (1)
6,170,742 Method for using a smart card for recording operations, service and maintenance transactions and determining compliance of regulatory and other scheduled events 55 1999
 
REGENTS OF THE UNIVERSITY OF MINNESOTA (1)
6,016,475 System, method, and article of manufacture for generating implicit ratings based on receiver operating curves 84 1996
 
REVD NETWORKS, INC. (1)
6,226,289 Method and apparatus for dynamically routing calls in an intelligent network 60 1997
 
RPX CORPORATION (1)
5,515,421 Automatic batch broadcast system 60 1994
 
SANDIA CORPORATION (1)
5,832,089 Off-line compatible electronic cash method and system 76 1995
 
SCIENCE DYNAMICS CORPORATION (1)
5,768,355 Three-way call detection system 27 1996
 
SGS-THOMSON MICROELECTRONICS S.A. (1)
5,420,919 Telephone line current modulator 7 1993
 
SILICON VALLEY BANK (1)
6,061,448 Method and system for dynamic server document encryption 274 1997
 
SOTF TECHNOLOGIES, INC. (1)
5,727,154 Program synchronization on first and second computers by determining whether information transmitted by first computer is an acceptable or unacceptable input to second computer program 27 1995
 
SOUTHEAST PHONECARD, INC. (1)
5,696,908 Telephone debit card dispenser and method 153 1995
 
SUBSCRIBER SOLUTIONS (1)
5,655,013 Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access 104 1995
 
SUN MICROSYSTEMS, INC. (1)
6,018,724 Method and apparatus for authenticating on-line transaction data 189 1997
 
SWEETSER, DAVID J. (1)
5,815,554 Method and system for indicating operator availability 35 1997
 
T-REX PROPERTY AB (1)
6,005,534 Digital information system 17 1996
 
TEKELEC (1)
5,590,188 Rules-based call routing 135 1995
 
TELECHECK INTERNATIONAL, INC. (1)
5,679,940 Transaction system with on/off line risk assessment 286 1995
 
TELEDIRECT INTERNATIONAL, INC. (1)
5,297,195 Method and apparatus for automatic telephone scheduling system 28 1991
 
TELEMARKETING COMPLIANCE TECHNOLOGIES CORPORATION (1)
6,130,937 System and process for automatic storage, enforcement and override of consumer do-not-call requests 38 1997
 
TELETECH HOLDINGS, INC. (1)
5,063,522 Multi-user, artificial intelligent expert system 51 1990
 
TELSIS HOLDINGS LIMITED (1)
5,838,772 Voice services equipment 15 1993
 
TELTRUST, INC. (1)
5,559,878 Telephonic communications answering and callback processing system 50 1994
 
TEXAS TECHNOLOGY VENTURES (1)
6,154,528 System and method for storing and transferring information tokens in a low network communication 30 1999
 
TTI INVENTIONS C LLC (1)
5,511,121 Efficient electronic money 132 1994
 
TV ANSWER, INC. (1)
5,392,353 Interactive satellite broadcast network 70 1992
 
TWO SOFTWARE FOUNDATION, LLC (1)
6,430,558 Apparatus and methods for collaboratively searching knowledge databases 72 1999
 
U S WEST TECHNOLOGIES, INC. (1)
5,561,711 Predictive calling scheduling system and method 54 1994
 
U.S. TELECOM INTERNATIONAL INC. (1)
4,941,168 System for the recognition of automated telephone answering devices and delivery of prerecorded messages to such devices 108 1988
 
UNISYS CORPORATION (1)
6,049,786 Electronic bill presentment and payment system which deters cheating by employing hashes and digital signatures 60 1997
 
UNITED STATES ADVANCE NETWORK, INC. (1)
5,943,403 Customized, billing-controlled call bridging system 34 1998
 
USADA, INC. (1)
6,243,684 Directory assistance system and method utilizing a speech recognition system and a live operator 84 1999
 
VERIZON LABORATORIES INC. (1)
6,115,462 Method and apparatus for efficient call routing 58 1998
 
VERIZON PATENT AND LICENSING INC. (1)
5,696,809 Advanced intelligent network based computer architecture for concurrent delivery of voice and text data using failure management system 144 1995
 
VERIZON SERVICES CORP. (1)
5,692,033 AIN queuing for call-back system 97 1996
 
VINOD KHOSLA (1)
5,884,277 Process for issuing coupons for goods or services to purchasers at non-secure terminals 119 1995
 
VISA INTERNATIONAL SERVICE ASSOCIATION (1)
5,621,201 Automated purchasing control system 316 1996
 
YEDA RESEARCH AND DEVELOPMENT CO. LTD. (1)
6,055,508 Method for secure accounting and auditing on a communications network 55 1998
 
ZIAYLEK, MICHAEL PAUL (1)
4,924,501 Dial pulse selection 20 1989
 
ZOFILLIP PRO GROUP LLC (1)
5,933,498 System for controlling access and distribution of digital property 598 1997
 
OTHER [CHECK PATENT PROFILE FOR ASSIGNMENT INFORMATION] (24)
5,081,711 Computer peripheral device control and communication system 14 1988
5,077,789 Remotely commanded telephone switch enhancing system 34 1989
5,289,530 Method and apparatus for vocally communicating to a caller at a remote telephone station synthesized speech of stored special service information 68 1991
5,903,454 Human-factored interface corporating adaptive pattern recognition based controller apparatus 114 1991
5,333,190 Telephone ring detection method and apparatus 21 1992
5,341,414 Calling number verification service 129 1992
5,502,762 System and method for simultaneously controlling ringing at local and remote telephones 96 1994
5,579,377 Remote-control telephone answering system and method 33 1994
5,633,917 Remote-control telephone answering system and method 22 1995
5,774,357 Human factored interface incorporating adaptive pattern recognition based controller apparatus 269 1995
5,867,386 Morphological pattern recognition based controller system 83 1995
5,901,246 Ergonomic man-machine interface incorporating adaptive pattern recognition based control system 226 1995
5,920,477 Human factored interface incorporating adaptive pattern recognition based controller apparatus 268 1995
6,081,750 Ergonomic man-machine interface incorporating adaptive pattern recognition based control system 226 1995
5,812,642 Audience response monitor and analysis system and method 53 1995
5,850,428 Message management system and method 16 1996
5,903,880 Self-contained payment system with circulating digital vouchers 141 1996
6,044,149 Device for detecting DTMF tones 7 1997
6,236,980 Magazine, online, and broadcast summary recommendation reporting system to aid in decision making 98 1998
6,400,996 Adaptive pattern recognition based control system and method 596 1999
6,418,424 Ergonomic man-machine interface incorporating adaptive pattern recognition based control system 202 1999
7,023,979 Telephony control system with intelligent call routing 142 2003
7,269,253 Telephony control system with intelligent call routing 18 2006
7,372,952 Telephony control system with intelligent call routing 11 2007

Patent Citation Ranking

Forward Cites

Patent Info (Count) # Cites Year
 
NOBLE SYSTEMS CORPORATION (1)
8,391,466 Generating communication forecasts and schedules based on multiple outbound campaigns 0 2012
 
OTHER [CHECK PATENT PROFILE FOR ASSIGNMENT INFORMATION] (2)
8,054,965 Telephony control system with intelligent call routing 2 2011
8,411,842 Intelligent communication routing 0 2011

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