Systems and methods for discovering customer center information

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7899176
SERIAL NO

11540903

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A method for discovering customer center information includes receiving a plurality of customer center information from a plurality of respective information sources, and correlating the plurality of customer center information to determine an identity of a customer center agent accessing customer center resources.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
VERINT AMERICAS INC.MELVILLE, NY279

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Akers, Richard Smyrna, US 2 0
Calahan, Marc Woodstock, US 42 366
Smith, Damian Epsom, GB 26 314

Cited Art Landscape

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