System and method for analysing communications streams
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United States of America Patent
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Mar 1, 2011
Grant Date -
Sep 20, 2007
app pub date -
Dec 1, 2006
filing date -
Jan 13, 2000
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Systems and methods for analyzing communications of a contact center are provided. A representative system incorporates a first computer application operative to reconstruct progress of a communication through the contact center such that information corresponding to the progress of the communication is presented to a user.
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