Workforce management system
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United States of America Patent
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Mar 8, 2011
Grant Date -
N/A
app pub date -
Jan 15, 2008
filing date -
Jan 10, 2008
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and method for collecting work volume data where a work process is modeled into work queues. A link is created between one of the modeled work queues and an implied work queue. Upon the receipt of a first work event, information is updated that is associated with the first work queue. Based upon the receipt of the fist work event and the link, a first implied work event is generated. Based on the first implied work event, information associated with the first implied work queue is updated.
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