Multi-layer context parsing and incident model construction for software support
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United States of America Patent
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Mar 29, 2011
Grant Date -
Mar 4, 2010
app pub date -
Aug 27, 2008
filing date -
Aug 27, 2008
priority date (Note) -
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Abstract
A context analyzer may be configured to receive, from a software support system associated with a software application associated with multiple architectural layers, an incident report associated with a software incident of the software application. The incident report may include context information associated with the software application at the time of the software incident, the context information being received from a plurality of context providers. An incident model generator may be configured to determine, from parsed context information output by a first context parser and a second context parser, a plurality of entities and links therebetween associated with the software application, and configured to display an incident model that includes the entities and the links and that provides access to the parsed context information on an entity-specific basis.
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