Systems and methods for monitoring information corresponding to communication sessions

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United States of America Patent

PATENT NO 7920482
APP PUB NO 20080080386A1
SERIAL NO

11540785

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Systems and methods for monitoring information corresponding to communication sessions are provided. A representative method includes: receiving information corresponding to the communication session; storing the information in long term storage; extracting a first portion of the information from the long term storage; populating a database with the first portion of the information such that the portion of the information is stored in the database in addition to being stored in the long term storage; determining that additional information corresponding to the communication session is required for use; and extracting an additional portion of the information from the long term storage.

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Patent Owner(s)

Patent OwnerAddress
VERINT AMERICAS INC800 NORTH POINT PARKWAY ALPHARETTA GA 30005

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Akers, Lynn Richard Smyrna, US 1 28
Calahan, Marc Woodstock, US 52 636

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